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“Friendly Staff and Relaxed Atmosphere” 4 of 5 stars
Review of DoubleTree by Hilton Houston - Greenway Plaza

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DoubleTree by Hilton Houston - Greenway Plaza
4.0 of 5 Hotel   |   6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)   |  
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Ranked #113 of 468 Hotels in Houston
Houston, United States
1 review
“Friendly Staff and Relaxed Atmosphere”
4 of 5 stars Reviewed December 19, 2013

Every staff member I dealt with was friendly and sincere and helped in every way they could to accommodate me. Even when we got loud in the room late at an after party, the hotel security was friendly in asking us to tone things down.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, December 22, 2013
We are happy to hear that you enjoyed your stay with us.
Hope to see you back soon.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

Traveler rating
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    95
    46
    18
See reviews for
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265
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Houston, Texas
Top Contributor
59 reviews 59 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 17, 2013

Great value. Clean comfortable rooms convenient by car to the Galleria, Midtown, Rice University area, and downtown. Nice bar and other amenities as well. Great deals on Expedia and similar sites. Great for business or pleasure.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, December 22, 2013
Thank you for your comments regarding your recent stay with us. We are delighted you enjoyed your time here and look forward to your return.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 17, 2013

The room was okay. The "light" fare in the evenings at the bar left something to be desired. The staff is good. The parking fee was a bit much. The only reason I decided to stay here was because of the proximity to the office. I've paid less for a better room. The construction on the upper floors didn't exactly help either.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, December 22, 2013
Thank you for your feedback. I am sorry for the shortcomings you experienced. I hope you have a chance to give us a second chance should your travels bring you back to Houston.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2013

This hotel used to be a well managed Renaissance hotel, but changed this year to a DoubleTree and obviously the staff also changed. As a diamond member I was not offered an upgrade (I reserved 10 rooms). They didn't have my breakfast vouchers, charged me for my internet. I had a package sent to me, and they didn't notify me. When asked to bring to my room or have at the front desk they forgot it. Then asking for it at the front desk took 30 minutes and made me late for my meeting. The rooms are old, I understand they are updating. Overall a face lift will make it better, but a change of service level is needed.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, December 12, 2013
Thank you for your feedback. You are 100% correct. A multi-million dollar facelift can only take us so far. Comments like yours help us make changes in the operation that will improve the entire experience. We hope you give us a chance in the future to show it.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
corpus christi,texas
Top Contributor
69 reviews 69 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 10, 2013

I have stayed at several hotels in the Houston area, and this has been my worst experience. Upon arriving at the hotel, we discovered that all large vehicles were required to use valet parking because the parking garage only had a six foot clearance. We had to pay $27 to have our vehicle parked less than 50 feet from the entrance! The hotel was nicely decorated, and the beds were comfortable, but we did have a few issues with the room. The curtains were stained a broken, and the lamp shade was also stained. The bathroom was clean, but drain in the tub was clogged. A small area of the carpet near the bed was wet for some reason. I was also unhappy with $12.95 fee for Internet access. If I chose to stay a Motel 6, or a Super 8, I would expect to be charged for every single extra, but not at a Double Tree. If you plan to spend time watching TV, you may want to bring your own DVD player. The channel selection is terrible.

  • Stayed November 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, December 10, 2013
Thank you for your feedback. We take comments such as your very seriously and will use this information to find ways to improve our operation. We hope that if your travels bring you back to Houston, you consider staying with us again.

MarkY-Guest Service Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
3 of 5 stars Reviewed December 9, 2013

For a conference center hotel, I was disappointed to see that this hotel charged a substantial rate for in-room wifi (and it is a rate for 24 hours, not the entire stay) AND charges users of the business center as well. Not very accomodating for conference attendees.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, December 12, 2013
Thank you for your comments. Your feedback will be considered as we plan for the new year.

We hope to see you back soon.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2013

The staff was extremely helpful pre-arrival, while on the hotel and upon check-out. The Valet Parking people very helpful with directions and gentile with the luggage and starting/warming the car inside and out. Reception staff just great, fantastic 360 degrees of service; pure satisfaction and great experience. Highly recommend the hotel for business trip or pleasure. Fantastic location too.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, December 12, 2013
'Great People' are what make a hotel 'Great'! Thank you for recognizing the staff here at the Doubletree Greenway Plaza for they are what makes our hotel what it is.
We hope to see you back soon.

MarkY-Guest Serviced Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Address: 6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Houston
#46 Romantic Hotel in Houston
#83 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Official Description (provided by the hotel):
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 
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Also Known As:
Renaissance Houston
Houston Renaissance

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