Rooms are acceptable, staff is hit-or-miss dis-interested, billing mistakes seem to be the norm.
1) My original reservation was for a King Executive Floor room (floors 17-19). I was downgraded to a regular double-queen on non-executive floor 15, and on checkout I was charged the higher rate for the executive floor room and had to argue with the front desk for more than 5 minutes to adjust to the correct rate.
2) I was charged for internet not once, but twice?? for my one night stay. As a diamond member there should have been zero charges for the internet, which required more interaction with a disinterested front desk.
3) With my downgraded room, I was not provided access to the executive lounge (standard diamond amenity) until I again pointed out the mistake to the front desk and had my room keys updated.
So if you are an HHonors member gold or above, double-check your bill and get ready to insist on any amenities you might expect to be standard. The dis-interested staff seem to be isolated to the front desk (and its not all of them), unfortunately with the high problem rate there's a good chance you will have to interact with them. House cleaning and executive lounge staff were quite nice.
- Official Description (provided by the hotel):
- This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more less
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- Also Known As:
- Renaissance Houston
- Houston Renaissance