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“Terrible Front Desk service” 1 of 5 stars
Review of Hampton Inn - Brookhollow

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Hampton Inn - Brookhollow
2.5 of 5 Hotel   |   12909 Northwest Freeway, Houston, TX 77040   |  
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Ranked #195 of 451 hotels in Houston
Houston, Texas
1 review
“Terrible Front Desk service”
1 of 5 stars Reviewed August 30, 2010

I submitted credit card information via fax. Called to confirm it was recieved, was told that it was and when my client arrived, they "couldnt find it". When picking up my guest, I went to the front desk to straighten it out and return the room to my company card, the front desk clerk was rude. She insisted that they didnt have it. I was sure they had received it as I have a fax confirmation and the cc number was entered into the system, but no one could find the fax. I was very concerned that my cc info is on a piece of paper that no one seems to be able to find. She was very rude.

Also, I informed them my guest would be arriving around 12 when I made the reservation. I didnt say the exact words "early check-in" but stating that they would be arriving at 12 pm wasnt enough. My client had to leave and come back later. Upon their return, they were given a room, went to it and found it dirty. Unmade bed etc. Went back to the front desk and was given a different room. VERY dissatisfied. Will not use again.

Stayed August 2010, traveled on business
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98 people have reviewed this hotel

Traveler rating
    57
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    5
    4
See reviews for
23
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5
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 18, 2010

Had a very satisfying stay here for business. Room was clean, bed comfort was above average, bathroom spacious and well lighted, and free WiFi was fast. For my needs it fit the bill exactly and delivered what was promised. It's not the flashiest place in the world but it gets the basics right.

The staff the next morning for the breakfast buffet were very friendly and helpful. The buffet itself was presented efficiently and effectively. They make good use of little space.

I'd stay here again no problem but I did want to mention that I had a king-bed room which was in the front of the hotel on the second floor and I did hear some traffic from 290. However, the low din of the cold A/C took care of most of that problem!

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Davison
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 15, 2009

This was a very nice hotel in a terrific location -- close to freeways and lots of restaurants. Hotel was well kept up and our first floor room was very quiet. Would definitely stay here again!

Stayed October 2009, traveled as a couple
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Texas
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 11, 2009

I don't know what we could have done to make it a better stay. We had two adjoining rooms for 7 of us ranging in age from 70 to 7. The adults loved the comfortable beds, the kids loved the pool and we all loved the breakfast in the morning and the cookies and milk when we came home in the afternoon!

The staff was extremely courteous and helpful. The room was clean and well appointed and the hotel was situated near restaurants and shopping. A quick hop on the freeway got us quickly to our tourist destinations as well as visiting family. I would highly recommend this hotel.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ponte Vedra, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2009

Stayed at the Hampton Inn for one night as we were passing through. Although it is near the highway we never heard any noise. The outside of the building suggests that it might be an older hotel but you couldn't tell that from the inside. The rooms were clean and comfortable, very typical of what you'd find in all Hampton Inns. Internet service good. Easy location to get back on our route the next day. Plenty of chain restaurants in the area to pick from. All in all, a good, dependable stay.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 3, 2009

I've stayed here several times, the main reason i come back is because of the quiet. I stayed on the first floor and never heard a neighboring room or the people aboove. The ceiling appears to be concrete so that might explain some of the quiet. The bathrooms were very clean and the beds comfortable. There is an exercise room with good quaility treadmill, bicycle and stair climber. The exercise room also has a floor unit air conditioner to keep it from getting stuffy. The hotel is next door to a pappas bbq restaurant and there at least 6 or 7 major chain restaurants 5 minutes away (you have to drive down the feeder road and make a u-turn to get to them). The staff is very pleasant and everything is kept up nicely.

  • Liked — quiet and clean
  • Stayed December 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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South Carolina
Top Contributor
117 reviews 117 reviews
43 hotel reviews
Reviews in 62 cities Reviews in 62 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed July 26, 2008

Standard Hampton Inn hotel. Nothing fancy, but in nice shape. Even with the freeway right beside the hotel, my room was very quiet and comfortable. The exercise room was quite hot and small.

  • Stayed July 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Hampton Inn - Brookhollow

Address: 12909 Northwest Freeway, Houston, TX 77040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Houston
#65 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn - Brookhollow 2.5*
Official Description (provided by the hotel):
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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