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“Terrible” 1 of 5 stars
Review of Hampton Inn - Brookhollow

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Hampton Inn - Brookhollow
2.5 of 5 Hotel   |   12909 Northwest Freeway, Houston, TX 77040   |  
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Ranked #197 of 451 hotels in Houston
Vidor, United States
1 review
“Terrible”
1 of 5 stars Reviewed November 6, 2013

Rude Staff, can not extend a common politeness. In the South you expect respect, not a smart mouth person. No wake up call. Not one polite gesture just rude. GM did not check to see if I was satisfied. Gm was notified of staff issues promptly.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review, November 18, 2013
We are so sorry we were unable to provide you with the quality of service you expect and deserve during your recent stay with us. Please know that this is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. We hope you will give us another chance to show you the quality hospitality you deserve and welcome you to contact our offices directly if we may be of any additional assistance.
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97 people have reviewed this hotel

Traveler rating
    57
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    7
    5
    4
See reviews for
23
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Germantown, United States
1 review
5 of 5 stars Reviewed November 6, 2013

This hotel was great as expected but one thing really stood out. The lady that serves breakfast in the morning goes above and beyond what you expect from a Hilton Family Brand. She greeted everyone with a smile, was very helpful in getting breakfast items, and was super sweet. She even helped us avoid some traffic each morning with tips of how to get around. I even went down early each morning just to be around her energizing spirit. She represents true hospitality.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review, November 18, 2013
Thanks for taking the time to write your great review. I was happy to hear that Ms. Dee, my breakfast hostess, took great care of you. I will be sure to share this with her and the rest of my staff. We hope to see you back in Houston soon.
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Orlando
1 review
5 of 5 stars Reviewed November 6, 2013

I would definitely recommend this hotel to anyone. Excellent staff, clean rooms, decent complimentary breakfast and fitness center. Good location. Miss Dee in the breakfast area was very friendly and accommodating.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review, November 18, 2013
Thank you for taking the time to write a great review. I was happy to see that you enjoyed your stay. I will be sure to share your review with my staff and Ms. Dee. We hope to see you back soon.
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Georgetown, Texas
1 review
4 of 5 stars Reviewed October 18, 2013

We stayed in Houston on our way back from our vacation at the Hampton Inn, Orange Beach. The size of the room and bathroom were great. It did smell musty if you lowered the air and the room was on the cold side as the A/C kept running and was noisy. A/C upgrade would be great. The bed was marvelous and everything was very clean.
I cannot say enough about Ms. Dee and her customer service skills. She really cares and goes above and beyond to make the breakfast experience a wonderful one.
Maria took great pride in the cleanliness of the lobby and helped me carry a few of my things to our car as I walk with a cane, she noticed and assisted graciously and warmly.
Shaquisha, the lobby morning desk guest attendant was so very warm and check out was very efficient.
In future travel through this area, I would not hesitate to stay and would hope that the A/C situation is upgraded. This might also help the musty smell if the AC is lowered. Thank you for a pleasurable and memorable overnight stay.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review, October 28, 2013
Thank you for choosing to stay with us.
I will be sure to share your comments with Ms. Dee, Maria, and Shaquisha.
I apologize about your AC issue that you encountered.
It has been addressed and has been taken care of.
We hope to see you back in Houston real soon.
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Spartanburg, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2013

Normally I can count on Hampton Inn to deliver cleanliness, working fixtures, lights and a sound breakfast. This location falls in the average to below average brand hotel. I do not recommend this location for Northwest Houston business trips.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review, October 17, 2013
Thank you for choosing Hampton Brookhollow for your recent stay.
I do apologize about your experience that you at our hotel.
This is not the norm for our hotel.
Its been addressed with my staff to be sure it does not happen again.
We hope to see you back soon.
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San Benito, United States
1 review
5 of 5 stars Reviewed October 4, 2013

I have stayed at this hotel several times. Every time was memorable. The staff are always friendly and capable. Our room is always clean and comfortable. It's just a nice place to stay when away from home.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review, October 9, 2013
Thank you for your great review. I was happy to hear that you enjoy staying with us.
My staff try to be the best they can be and I was happy to hear they take great care of you. We are looking forward to seeing you back soon.
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Austin, United States
1 review
2 of 5 stars Reviewed September 28, 2013

Unfriendly desk staff, bothered and not professional. Room was ok...no central air, all window units that are noisy and run constantly. They need to upgrade/train the manager and the front desk staff as to what customer service looks like done right.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn - Brookhollow, responded to this review, September 30, 2013
Thank you for posting a review of your recent stay with us. I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service. This is certainly not the norm. I have addressed these issues with our staff in an effort to make sure it does not happen again. Thank you again for your feedback as it will help us to better our property for the future. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

Best regards,
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Additional Information about Hampton Inn - Brookhollow

Address: 12909 Northwest Freeway, Houston, TX 77040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Houston
#64 Business Hotel in Houston
#197 Spa Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn - Brookhollow 2.5*
Official Description (provided by the hotel):
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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