My husband had meetings at this property prior to our trip. They went well, so he felt confident about booking another stay, this time with family in tow. His confidence was justified: this is a very good hotel.
They held our room despite our late arrival (we did call to make sure this would be all right, however.) We saw that a prom was being held in the hotel as we entered and wondered if we were going to get any sleep that night. We were in a suite on the 9th floor and did not hear a thing! The beds are VERY good. We all got a good night's sleep. Nice amenities. Missing our bathrobes in the bathroom, but the whole room was very clean.
One glitch: my husband had booked a special which included champagne and chocolate-covered strawberries, but somehow they were forgotten by the staff. He called, and fifteen minutes later, a room service server came up to tell us they'd be here in about twenty minutes. Ok, not ideal - but here's where Marriott's good customer service saves the stay: when the server returned with the strawberries, he saw our toddler and exclaimed that he didn't realize we had a little one with us and that he would go down immediately and make her some cookies. We told him that wasn't necessary but he insisted, and fifteen minutes later arrived with freshly-baked, hot cookies and an ice-cold glass of milk in a child-friendly cup. My daughter was delighted, and frankly so were we. It's nice when someone goes the extra mile for you. It is sad how infrequently this happens in hotels these days.
The breakfast buffet the next morning was very good. Not extensive, but very well-stocked with a variety of choices, all hot and fresh. The servers were very attentive and friendly.
Nice decor, nothing lavish but a good upscale hotel. Decent indoor pool. Usually hotels say their indoor pools are heated, despite what they actually feel like - the Marriott's pool actually was warm - a nice surprise.
All in all, a very nice stay and we would definitely return.
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