I received an advertisement about several new Hyatt Summerfield Suites. This was one of the locations. I booked a night to treat the kids for good grades. We were looking forward to staying in a new hotelnear Katy Mills and Dewberry Farm. Boy was I mistaken.
At first glance, this property looked nice enough. It is located right on IH-10 in West Houston. The property and rooms are clean and the staff is friendly. The Hyatt bed was comfortable and the king-suite was spacious with enough room in the bedroom portion to fit a crib. The couch folded out into a queen bed which my kids, ages 5 and 7 shared. And there was a nice little "market" off the lobby where you could buy reasonably-priced prepackaged goods.
Those are the only positives.
When you check into your room, you notice something is not right. The furniture and TVs are new, but you soon realize that its all a facade.
The plumbing fixtures are all pitted from age. The tub has old mildew stains hidden under a new thick smear of caulk, and the enamel is worn off in spots. The tub drain is so slow that a low-flow shower head fills up the tub faster than it can drain.
One of the bathroom towels looked like it had been dragged across a dirty floor and refolded and placed on the rack.
The windows were old, single pane construction and had cracked plastic seals. They were the kind that slide open vertically. Being about 100 yards from the freeway, there was very little sleep to be had. The traffic noise kept me up until I passed out from shear fatigue. It was so loud that it sounded like a window was open. The only way to get any sleep is to stay in building 2 on the back side (the only part not facing the freeway).
The truth is that this is a new Hyatt Summerfield suites, but a staffmember told me it used to be a Bradford suites. I didn't know the age, but I would guess that it was about 15 years old. Hyatt should've spent more mony upgrading fixtures and replacing the windows with fixed double pane windows.
Next time I see a "new" hotel ad, I'll do my homework.






