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“Pretty decent stay” 4 of 5 stars
Review of Candlewood Suites Houston by the Galleria

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Candlewood Suites Houston by the Galleria
2.0 of 5 Hotel   |   4900 Loop Central Drive, Houston, TX 77081   |  
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Ranked #197 of 452 Hotels in Houston
Houston
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Pretty decent stay”
4 of 5 stars Reviewed July 23, 2013

I arrived to this place and it is pretty nice. Obviously if you are looking for a full service hotel or stay this would not be a spot for you, but if you want to stay for one night or a week it is a good place for the price. We were greeted and welcomed very nicely, they recognized me as a IHG member and gave me my goodie bag..There is a laundry and a "honest" store, where you get food or products and pay in the front. They also have free DVDs to check out. The rooms are nice and roomy, only downside on ours was that the restroom door did not close but not a big deal. We only stayed one night and was a very calm stay. U are in the middle of everything here, the biggest mall in Htown Galleria is about 5 min. away. Downtown is about 10-15 min away and midtown about 5 min. away..Overall a good stay and would recommend to someone who is looking for a calm and chill stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
    10
    19
    16
    8
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2013

Great overall stay, only concern was AC. AC was at, 69 and I was sweating at night, I had to bring it down to about 61. Everything else was good, has dishwasher, fridge, iron, sink, almost of not a full kitchen. Also has a recliner. GOod value for price

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilda D, General Manager at Candlewood Suites Houston by the Galleria, responded to this review, July 19, 2013
Hello Elchidomite,
Thank you so much for your review! We appreciate your kind words as well as your constructive feedback. Please be sure to stay with us again the next time you are in the Houston area.
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Springfield, Louisiana
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 7, 2013

I stayed here on business for a few meetings. The front staff greeted me and was very polite and helpful when I checked in. The rooms were clean and well stocked. I would stay here again if ever in the area!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broken Arrow
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 31, 2013

First I would like to say the staff at the Candlewood Suites is excellent! Attentive, responsive, helpful, no issues.Great staff. The hotel is very convenient. Great location. Also, everyone who stayed there is very friendly--lots of people who are there for long stays. The hotel has been remodeled and is well furnished and attractive. The few things I wish I knew before I booked....you only get maid service if you stay four days. Wasn't a big deal, but would've been nice to know in advance. The a/c was borderline, but acceptable. And the 3rd floor smells like cigarette smoke. The other floors were fine, so if you book ask for a room on a floor other than the 3rd. Also --they have a gym, but no pool. They have a cupboard, but no restaurant. And the last thing you need to know is the front desk isnot 24 hr. So if you arrive late, you have to access your key from a lock box.

Room Tip: do not stay on the 3rd floor if you do not like cigarette smoke. It is a non-smoking hotel, but the...
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review, June 23, 2013
Dear Renee H,

We appreciate you taking the time to share your feedback regarding your stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 8, 2013

This is my first stay in a Candlewood property. Quite frankly I wasn't sure what to expect, especially after the highly unusual process for checking in at 11:15pm on a Monday night. The room is nicer than expected and is truly built as a suite for extended stay guests. The rooms are a nice size, although not huge. All include refridgerator, microwave, dishwasher, and cooktop. It might be described a cute. Maybe even a little Ikea feel.

What you need to know:
The Good: It's in the Galleria area, although very south edge, business area. Coffee isn't bad and the people have generally been nice. It's clean and appears generally cared for and in good condition. The water gets hot and has moderate pressure. The bathroom has more safety features than most. (grip bars, anti slip). TV is good and desk space i s awesome. The space is really comfortable. Parking and in and out is super simple.

The bad, although better said as areas to be informed: they apparently permit animals as I was awakened by a loud dog next door at 7am. The bathroom has everything you need, but no countertop areas for items. The bed is just ok. Nothing is high end, but hey, this isn't a 4 or 5 star place. The air unit is a little loud. If you're a light sleeper, this is gonna make you nuts.

Room Tip: Tip: I would seek an upper floor for quiet.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilda D, General Manager at Candlewood Suites Houston by the Galleria, responded to this review, April 9, 2013
Thank you Ali M for taking the time to offer such wonderful feedback regarding our hotel and your stay with us. Please note that we are a pet friendly hotel and we hope that the next you visit us and one of the pets is disturbing you, please let us know so that we can inform the pet owners. We strive to make all of our guests comfortable during their stay.
Thank you for choosing Candlewood Suites for your lodging needs and we hope that the next time you are in need of lodging, you remember us.
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Hartford, Connecticut
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 19, 2013

The suites are nice. New carpet, comfortable bed, a feeling of clean and new. The front desk has limited hours so good luck if you need to ask a question during the night or even at 6am. They have complimentary coffee all day--theoretically--but the machine was broken when I was here. The fitness room is--predictably--tiny. They have an honor system "pantry" where you can purchase food--I guess good for emergencies but really nothing worth eating. The people at the desk are great. Without a car....this location is pretty much the pits. It's way far from the Galleria Mall itself. I was able to hike across some roads and eat at a not-too-bad fast food Cajun place.

People here seem to be down on their luck--staying here while they look for permanent housing or in for short-term assignments. i was glad to go.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review, April 9, 2013
Dear Lisa F,

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy the hotel suites and comfortable beds were to your satisfaction. However, I am sorry for the inconvenience you may have had due to the amenities and location. We would like to assure you that we take each comment seriously as it has always been our goal to deliver only the best quality services and facilities. Rest assured your concerns will be looked into.

Thank you again for your comments. We hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

Came here last minute needing a room and saw that this place had decent reviews, and was located near the Galleria. Sweet. When I got into the room I was pretty shocked at how nice the place was considering the price of the room. The room is a very nice size, has lcd which is on a wall stand that you can pull out, nice bathroom. The bed is really nice and comfortable as well. Nothing bad to say!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilda D, General Manager at Candlewood Suites Houston by the Galleria, responded to this review, March 19, 2013
Thank you so much for your feedback. Our team works hard to deliver a memorable customer service as well as a great product. We appreciate your review and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Houston by the Galleria

Address: 4900 Loop Central Drive, Houston, TX 77081
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #197 of 452 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Houston by the Galleria 2*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection.The Candlewood Suites Houston by the Galleria Hotel, is you best choice for alternative corporate housing, temporary housing and extended stays. We have easy access to Houston's Downtown business district, Galleria business district and the Greenway Plaza. Our suites, big and built for comfort, are the ultimate accommodations for business travelers. Each suite has a full kitchen complete with microwave and full size refrigerator with ice maker. Work efficiently at your oversized executive desk with two separate phone lines and free high-speed Internet access. Relax in the overstuffed recliner while you enjoy the CD player or watch a DVD from our free video and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel too (fees apply). The Candlewood Suites Houston by the Galleria Hotel is located less than half a mile south of the Galleria - One mile from Greenway Plaza and three miles from Reliant Park. ... more   less 
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Also Known As:
Candlewood Suites Houston By The Galleria Hotel Houston
Houston Candlewood Suites
Candlewood Houston

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