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“Really time for a refurbishment” 1 of 5 stars
Review of Candlewood Suites Houston Westchase

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Candlewood Suites Houston Westchase
2.0 of 5 Hotel   |   4033 West Sam Houston Parkway South, Houston, TX 77042 (Westchase)   |  
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Ranked #206 of 456 Hotels in Houston
New Orleans
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
“Really time for a refurbishment”
1 of 5 stars Reviewed April 17, 2012

Made a reservation at this location due to working in the area. Received a letter a couple days later saying they are working on the property.
They should have refurbished this place years ago. Really old and beat up. Very noisy- both from the highway and other rooms. 19" tube TV with fuzzy cable. Odd smells in rooms and hallways. Elevator takes forever- better to just hike the stairs.
I did not see any work going on.
I would not recomend staying here until it has been fully refurbished. There are a three brand new hotels in the area.
No breakfast- you can fight for space in the tiny "pantry" in the morning to try and get something to eat.

Room Tip: bottom floor towards parking lot is the worst. Noisy and car headlight shine right in your room.
See more room tips
  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review, May 29, 2012
Dear mrsoul,

Thank you for writing a review about your recent stay with us. We hope you liked the location of our hotel. We are currently undergoing a $1.5 million renovation through mid June 2012. We are sorry we fell below your expectations during your recent stay. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Once we finish our renovations, we hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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27 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2011

From the time I arrived, I felt special. They GET customer service. My room was fresh smelling, and I liked having the ice maker in my room. This isn't a full service hotel, but the service from everyone was first class.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
1 of 5 stars Reviewed March 9, 2011

Certain staff members were rude. Loud in evening. They don't do daily trash/room clean ups. It smells.

  • Stayed March 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 27, 2011

This is your average busy Candlewood Suites as far as layout and rooms. Same Fitness, same small store on honor system, and free laundry which is so convenient. What makes this hotel stand out is the service. The front desk people are outstanding as are the housekeepers. I cannot say enough about how comfortable I was here.
There is a Whole Foods not far and a ton of other restaurants. Not a bad drive into the city either which I did on a daily basis for work in downtown Houston.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2010

I was sent to this hotel after the one I had a reservation at for 3 months was overbooked for night 1. The bed, VERY comfy! The sheets were soft, the place was clean, the desk clerk was cheerful and helpful, the water pressure...to die for!!!! Met the GM the next morning on the way out. She asked about my stay, thanked me for staying, recommended a few places I'd asked about, was also cheerful, professional and friendly. Had I not prepaid a week with the first hotel I would Have ABSOLUTELY changed hotels. I still might. Nice place for a long or short stay.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, NC
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 24, 2010

1-room studio had all the amenties I needed, was clean, quiet and a really good value for the rate. The best part about this Candlewood location is the night clerk named Cassie. She's GREAT! Anything you need - any problem you have - any question that arises, Cassie is ready & willing to help - and can find a solution. Like someone else said "Cassie ROCKS!".
Other than that - pillows good, iron good, ironing board cover a little too fluffy, towels good, bathroom good, makeup lighting average, air system good, internet okay, kitchen outfitted adequately, fitness center adequate, location good for Westchase District business, parking good, access good.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 19, 2010

While this is a two star hotel, with Cassie at the front desk, I felt it was a four plus star hotel. She remembers your name, wife's name and even your preference in food. They need to pay this lady very well! Thank you Cassie!

  • Stayed February 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Houston Westchase

Address: 4033 West Sam Houston Parkway South, Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #206 of 456 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Houston Westchase 2*
Number of rooms: 123
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection.Candlewood Suites Houston Westchase Hotel is an all-suites, extended-stay hotel located in the heart of the Houston Westchase Business District. Candlewood Suites Houston Westchase hotel, located just off of Beltway 8, provides easy access to all major Houston freeways. Fully equipped kitchens in every suite make this hotel the perfect option for the extended stay traveler. Oversized executive desks, two phone lines and free high-speed Internet access make Candlewood Suites Houston Westchase hotel the ideal extended stay hotel choice for the corporate traveler. 33% larger than a typical hotel and significantly more affordable than a corporate apartment, Candlewood Suites is the perfect for relocation, project, temporary assignment or training needs. Candlewood Suites Houston Westchase hotel offers both studio and one-bedroom suites. Unlike a corporate apartment, Candlewood Suites does not require a lease or minimum length of stay. Whether traveling to Houston for business or leisure, for one night or several months... Candlewood Suites Houston Westchase is the solution for your temporary housing needs. ... more   less 
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Also Known As:
Candlewood Suites Houston Westchase Hotel Houston
Candlewood Houston
Houston Candlewood Suites

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