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“There are better options” 2 of 5 stars
Review of Courtyard by Marriott Houston Westchase

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Courtyard by Marriott Houston Westchase
3.0 of 5 Hotel   |   9975 Westheimer Rd, Houston, TX 77042 (Westchase)   |  
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Ranked #119 of 457 Hotels in Houston
Dallas, Texas
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“There are better options”
2 of 5 stars Reviewed January 24, 2013

I travel to Houston a few times and month and prefer the other Courtyards in the area and will only stay here if my other options are sold out. In general it is a hassle to check in because parking is gated and your room key to get past the gate. The location is near a number of restaurants but a 5-6 mile drive into the Galleria and to the 610 freeway which is also somewhat inconveinent. WIth exception to my most recent stay the staff also falls short of expectations.

Stayed January 2013, traveled on business
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82 reviews from our community

Traveler rating
    25
    34
    17
    3
    3
See reviews for
7
10
9
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Amherst, New Hampshire
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 23, 2013

The hotel was clean, quiet and well-appointed. It's located a bit of distance from the airport but was fine for my business meeting.

Unfortunately, I reserved too late to get the preferred rate that my client has negotiated with them so it was definitely expensive. Local taxes and fees added about $50 to an already high daily rate.

BUT, the food was quite good - room service was prompt and the food hot. I will stay again.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashbourne, United Kingdom
Top Contributor
154 reviews 154 reviews
61 hotel reviews
Reviews in 70 cities Reviews in 70 cities
419 helpful votes 419 helpful votes
4 of 5 stars Reviewed January 18, 2013 via mobile

I am a very frequent visitor to Houston, and always stay in this area of the city. There are lots of hotels and restaurants, and it is very easy to get around from here.

We stayed for two nights in December 2012. We obtained good prices from Expedia, so chose this hotel over several others nearby.

As a Marriott Gold Card holder, we expected to be upgraded, but were not. I'm not sure they have other than standard rooms.

The hotel recommended a local cinema to us, as we wanted to see Skyfall, and a hotel driver took us there, and brought us back in the hotel minibus.

Breakfast is a bit of a mess. The hotel needs to decide whether to do a buffet, or provide enough staff for the (current) counter service of buns, warmed snacks, and Starbucks coffees. One person just overwhelms the capacity to serve, wash up, and clear tables.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2012

This was our first time staying at this hotel ,we enjoyed the stay , We will stay here again
From the front desk to the end of our stay everyone was so nice and friendly, Bed was comfortable rooms were so clean , will recomend others to this hotel...

Room Tip: Chesk out Priceline before you book...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2012

This was our first time at courtyard Marriott in Houston been to a few out of town but anyway we booked from Friday to Sunday Aug 31/Sept 2 we were running late for check-in wife notified staff and was told there would be a note by our name we got there 30mins before our suspected time and the staff was very friendly and welcoming check-in went smooth only problem was that we weren't notified till after my wife checked the account and brought it to the front desk staff attention that a $20 charge was added to our bill for anything added to our room which we never added anything to the but we were told it will be returned with 3-7 business which i will do a follow-up on that... the hotel bistro/restaurant was closed but the little hotel market they had was open and pretty much across the street was a Signature Kroger which was open pretty late(we arrived around 930pm) the hotel is located off Westheimer which has a ton of restaurants also about 10 miles headed north from the hotel is the galleria which is the biggest mall in Texas i believe also has 3 floors lots of walking and bring lots of money pretty expensive....the room was really nice liked the room decor really clean a/c was nice and icy too cold for wife just right for me only problem i had but not really since we didn't use it except to store some drinks was the mini fridge which was a little dirty besides all that bed made each day along with new clean towels and toiletries the gym was 24hrs not much to do except run cycle and some free weights wish there were more to do jacuzzi was nice didn't get in the pool but looked good room had 32 flat screen not much channels i believe like 20 or 25 but im not big on tv so not really a problem all the channels were in HD i believe the area wasn't too bad the roads are pretty bumpy with potholes we were asked if we wanted a room on a particular floor we chose the 2nd which the view was blocked by trees so i would advise a 3rd floor view but really since its a business type with only 3 floors what really can you view besides apartments restaurants stores etc Marriott residence was right next door and the opposite side was a Hilton and some restaurants the hotel is more of a business type also pretty family friendly overall me & the wife had a great time would definitely recommend checking out to other also Robert at the front desk was real helpful we will also come back if were in town

pros: great staff & housekeeping clean room

cons: no complimentary breakfast

Room Tip: "hotel staff were knowledgeable about near by restaurant even printed out directions" &qu...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2012

The hotel was great and I enjoyed the stay. I would have provided five stars if they had provided a complimentary breakfast as the food prices were a bit more than I would prefer to pay for a breakfast meal. The staff was always ready to greet me and make sure that my needs were being met.

The only complaint I had about the whole experience was the elevator. It smelled horrible with obvious smells of hydraulic oil. The staff attempted to cover the smell, but it only made the smell worse. Thankfully, there are only three floors so it was not an issue to just climb the stairs instead of riding the elevator.

Room Tip: Garbage runs at 4:30 on Fridays, so get a room facing away from the parking lot if you do not want t...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Houston Westchase

Address: 9975 Westheimer Rd, Houston, TX 77042
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#110 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Houston Westchase 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Westchase Hotel Houston
Courtyard Houston Westchase
Houston Courtyard
Houston Marriott

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