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“Terrific service and good amenities.” 4 of 5 stars
Review of Fairfield Inn & Suites Houston / Westchase

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Fairfield Inn & Suites Houston / Westchase
2.5 of 5 Hotel   |   2400 West Sam Houston Parkway South, Houston, TX 77042 (Westchase)   |  
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Ranked #27 of 468 Hotels in Houston
Certificate of Excellence 2014
Southwest Connecticut
Top Contributor
82 reviews 82 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
“Terrific service and good amenities.”
4 of 5 stars Reviewed May 4, 2013

Just spent two nights at this hotel on business.

Check-in was quick and efficient. The front desk agent was very friendly and made me feel welcome. The room was a good size, twin bed room, and it was neat and clean. I don't know how old this hotel is, but everything in my room looked fairly new.

The bed was very comfortable to sleep in and I thought the walls were well insulated; the room was quiet. The bathroom was clean and roomy. My only complaint, and it is a minor one, is that the TV listings in the room did not match the channel numbers on the TV. That was a minor inconvenience and I never ever brought it to management's attention.

The free breakfast in the morning was a good, varied buffet. The hotel served a hot breakfast, usually eggs and some kind of protein, and plenty of bagels, breads, cereals, juices and fruit, and of course, coffee. The staff serving breakfast was very friendly and welcoming and that seemed to be a common theme of everyone I met who worked at this hotel.

The location is far from Bush International airport. It took me about 45 minutes, in traffic, to get there, and the quickest way is through the toll road, Sam Houston parkway (8.) According to my GPS, Hobby is closer, but I'm not sure if it's more direct.

The location is good. A short drive to many restaurants and shopping.

I'll be back in Houston at the end of the month and will most likely stay here again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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51 reviews from our community

Traveler rating
    30
    16
    5
    0
    0
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13
4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2013

Many times a guest can be inconvenienced when a hotel is still operating during reconstruction. After all, how would guests ever have new rooms and facilities if hotels didn't renovate? I had a fantastic experience in this property enjoying a beautiful brand new room that had "state of the art" furnishings and beyond what I expect from a hotel room. Yes, walking through areas of renovation is not what a seasoned traveling person may be used to, but it was never a bother. The guests were removed from the vigors of work in progress, the staff was as warm and helpful as you can ever imagine. You will be greeted by Raven, Megan and Janeil as well as Karen who are quite genuine when asking if there is anything they can do. In the evening you'll find Tarrel...and this gal know what hospitality is...a personality that makes you feel thrilled to be in a hotel that is being renovated. You will be greeted at breakfast by Charlene who cares for her breakfast station like no other. She is so friendly and helpful...wanting to know how your prior day was and wishing the best for the present day. The breakfast was bountiful, and kept perfectly clean by Charlene's care and concerns. The General managers, Michelle and Melanie set the standard here...warm and friendly people. I traveled here from New York for business, a long trip to say the least, yet felt quite at home the moment I arrived. The reason why I write this is because if a guest can have this wonderful experience during a tough renovation, then what happens in just a few weeks when the hotel is all done? What happens is that you have one beautiful facility, rooms that are well thought of with regards to furnishings and space, and you get that great staff as mentioned above. 5 stars for me, you'll agree when YOU get there.

Mitch

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richardson, Texas
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 17, 2012

I've stayed here several times in the last year. Last week was my first time in one of the newly remodeled rooms. A definate improvement in almost every way - real and cosmetic. Have not yet spent enough time there to understand how easy it is to work from the room, but looks like an improvement. All the ingredients are in place for a hassle-free stay. The only drawbacks were what looked like hasty installation left furniture alignment ajar and some unusual arrangements of bedside stands. On the whole, a dramatic improvement.

Staff has always been helpful.

Room Tip: Parking lot lights flood many rooms with light all night. Not sure how to avoid but it's worth...
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Seattle, WA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2012

Spent one night there for business. They are currently going through a renovation the hotel. However, I had a very good experience. The staff were friendly and helpful. They helped with finding a place nearby to eat. The hotel workout room was unavailable due to construction. However the hotel offered free passes to gym just a couple blocks away that was fabulous. The morning breakfast was good. One minor issue: Wanted to take some conference calls from the room using speakerphone but the phone didn't have the option and the sound quality overall was poor with the phone. Perhaps that is getting fixed with their renovation. Other than that, it was a very good experience I look forward to coming back next when the renovation is done.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Texas
Top Contributor
108 reviews 108 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 31, 2012

Our school group stayed here, and the boys loved the free cookies! And everyone was so nice!

We left a shirt in the room and the management sent it to via Fed Ex at no charge! They were so helpful.

Our tennis team loved the location and the food and the management was so supportive.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2012

Short-notice trip to Houston, Basically chose the lowest-priced location. Low price was nice, but this hotel was excellent. And certainly better than I would've expected for the price. On Memorial Day weekend, even.

There isn't a gym, but there is a pool. Pool area was well-kept.

Really not much to write about other than that everything worked as it should. Checking in/out, A/C, breakfast, internet, printer, etc. Nothing spectacular, but having everything work is quite the feat in itself.

I'd rather have dependable than fancy any day.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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McLean, Virginia
Top Contributor
78 reviews 78 reviews
61 hotel reviews
Reviews in 52 cities Reviews in 52 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed January 24, 2012

This is a standard run-of-the-mill fairfield in. The rooms are pretty average and they come with the standard "musty" smell that seems to exist in just about every "Inn" property I've ever stayed. The staff are very nice and the breakfast is slightly better than the standard fare at similar properties.

There is not much within "easy" walking distance to the hotel -- although the location at the intersection of Beltway 8 and Westheimer is pretty decent for access to the local businesses.

I'd stay here again if the full-service Marriott is sold-out.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Fairfield Inn & Suites Houston / Westchase

Address: 2400 West Sam Houston Parkway South, Houston, TX 77042
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#32 Family Hotel in Houston
#66 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Houston / Westchase 2.5*
Number of rooms: 70
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Also Known As:
Fairfield Inn Houston / Westchase Hotel Houston

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