I needed a place for 2 months and researched / visited several ESAs. I am not an employee of ESA, nor have friends or family there. Just to clarify, this is a real review from a guest. I liked this ESA because of its location, safety, and friendly staff. After a few weeks, I don't regret my decision. From the time I checked in, the staff has been top notch. I am just a tired accountant who needs a quiet place to sleep after a long day of crunching numbers and dealing with clients. This ESA has surpassed my expectations. It has been recently renovated and is near many shopping centers. Go two blocks and eat at "Lucky's Chinese," where for $10 you can have an awesome sushi / Chinese buffet. Or get your car washed one block away for $10. Etc, etc. The location is awesome, safe and it only takes me around 20 - 25 minutes to get to downtown using the 10 freeway; tolls road would be even faster but I don't need them. I really like my spacious room, the kitchen, and the air conditioner works quietly and doesn't awake me at night. Only one issue, I am a little picky and my room had been smoked in (though not excessively) so I complained. I received an email from the hotel manager promptly (Brandon). I replied around 11 pm at night; to my surprise, Brandon started responding to my concerns that same evening and arranged to have my carpet shampooed the next morning. It was unbelievable service! Brandon also offered to move me to another room. I am not a VIP but I was certainly made to feel that way. For the great service, friendly staff, renovated rooms, and caring management, this is the best ESA that I've stayed in and I give it five stars. If my experience isn't five star service, I can't imagine what is.
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