I have been staying at this hotel for over two months. Everything had been fine until three weeks ago. I use the gym every morning before going to work. The TV in the gym was blurry and I asked the Desk Clerk, (3 weeks ago) if the TV could be fixed. He logged the suggestion and I followed up with him everyday since then. Two weeks ago the Desk Clerk mentioned that the TV would be replaced. As of today, two weeks later, the TV still has not been replaced or fixed. The condition of the gym facilities has declined. There are no longer any clean towels, the gym equipment has not been wiped down or cleaned, the lighting has not been completed (still light bulbs out), and the TV still has not been fixed.
This is one of the criteria for my staying at this hotel. If these items are not going to be fixed soon, I'll need to find another hotel that takes more pride in keeping their facility up to date and operational. It wouldn't surprise me if the gym was closed after they receive this email. However, if that happens, it would only show how right my assessment of the hotel management has been on this matter.

Disappointed Customer

I stayed at the hotel just before Easter 2002 and thought it was one of the best value-for-money hotels that I've ever visited. The location,facilities,room quality,free breakfast and customer service were all Excellent.