For the price that I paid at this hotel it was absolutely not worth it. I have stayed at far better in Houston (Hotel Derek, JW Marriott, Four Seasons, even the Renaissance at Greenway Plaza).

I had a somewhat pleasant experience at this hotel but absolutely agree that this is not in the same league as other St Regis hotels worldwide.

I arrived close to 1pm (I had called ahead a few days in advance to request early check-in if poss.) but my room was not available until close to 4p.m. I left my bag with the Concierge and headed out. When I did get access to my room I had less than 45 mins. before I needed to head out to a function. They had stored my bag in another area and it took them close to 30 mins to deliver my bag.

The decor was very twee and dated, carpet burns, very rickety bed and head-board that woke me up every time I turned over!
On top of all of that, they omitted to tell me that there would be construction work below my room that lasted into the evening and commenced the next day at 7.30 a.m.

All in all, if I had paid $150 for this room it would have satisfied, but for the high cost that it demanded it severely lacked attention to detail and is not 5*. I would not stay here again, there are far better options in Houston, where you can get more 'room' for your money (unless you get a great deal that is!)..

I have been coming to Houston on business for 4 months and during that time I have stayed at several hotels - Renaissance Greenway Plaza, Embassy Suites near Galleria, Sheraton Suites near Galleria, Westin Oaks, Westin Galleria, Houston Medical Center, and the St Regis.

Up until now, the only thing that separated the St Regis was the level of service that is typical to the chain. The valet guys, bellhops, concierge, front desk, the bartender all are very well trained in providing top notch service. Personally I actually would prefer less attention, but if you like being pampered, this is the place for you.

The hotel itself is rather dated (cabbie told me it used to be Four Seasons or Ritz Carlton) and probably would have been considered nice back in the day... but during my last trip, I stayed in one of their deluxe rooms that had recently been refurbished and wow what a great upgrade. The old furniture was replaced with new dark walnut leather sofas and ottoman, contemporary desks and entertainment center, redesigned bathrooms with modern kohler fixtures and a 37 inch LCD and DVD player. My only complaint was that their cable service did not have offer any HD channels. As of 7/21, only the 9th, 11th, and 12th floors had been refurbished and the other floors are in the works.

The gym is small but clean with 3 treadmills with tv's, 2 stairmasters with tv's, a sitting bike machine, a couple nautilus weight sets and offers complimentary water bottles and headphones. The men's locker room has 2 large individual showers and a dry sauna which I didn't try. The gym faces out to the pool, which is a decent size and offers plenty of seating just to chill with some wine.

The hotel is about a 20 min walk to the Galleria or 3 min by car. Overall, the St Regis offers the best combination of price, service, and room quality in Houston. Many of my local co-workers come here on their anniversaries. Highly recommended.

I spent a night in the St. Regis, a Starwood property, when my normal choice in the area, the Houstonian was sold out. This hotel is a slightly dated but fairly nice up end hotel. The staff is excellent, though the room I had was a bit tired and dated.

I had a junior suite which was nice, but it was on a smoking floor. Beware - it smelled as if Philip Morris himself had just polished off a pack of cigarettes in the room. The stench of smoke permeated the room, the towels, even the pillows. In defense of the hotel, they warned me about the room - it was the only one left and I should also point out, I have a sensitive nose. Others might not have noticed... as much.

The furnishings in the room were a bit worn out and dated. There was a small couch, a few chairs, and a small work desk. There was also an HP USB printer and copier in the room.

The linens on the bed were very nice, despite the smell of smoke. The pillows and the actual bed weren't the best. Frankly, I think other Starwood and Hilton properties have much better beds.

The bathroom was clean but showing wear. The actual bathroom hardware was dated and had come loose. the bathroom was clean, but you could see signs of age all around. The shower knob was loose and a piece of framing on the mirror was falling down. The shower itself was great - especially the water pressure, though tub itself was slow to drain. The towels were fairly small and cheap. You'd find better in your average Hilton or Sheraton. They had a very nice soap and shampoo set.

The hotel is in the Galeria area, but not that close. This is a nice hotel, but nothing to write home about.

Have stayed in many St. Regis hotels in the US and abroad and this one is by far the worst. I am not sure how these hotels are managed but this one is dragging down an otherwise great hotel brand.

My compliments:
1. very good club sandwich and tortilla soup

My complaints:
1. 4-night minimum stay that I wasn't informed about until arrival
2. $605 per night, room no larger than a holiday inn
3. For such an expensive hotel, many "little things" were not covered off -- including the hotel running out of lids for coffee cups
4. small, CRT-style TV with limited channel selection
5. very old, worn furniture in room
6. small shower with moldy curtain
7. "butler" service messed up orders / took forever
8. hotel provided fruit free of charge but it was rotten
9. smallish gym with limited equipment
10. felt i was being nickled and dimed during my stay, despite spending almost $3,000 in the hotel for 4 nights, was still getting hit for $12.00 / day for internet, co-worker ordered skim milk instead of whole milk for his coffee and was charged $5.00, big signs in the room saying that if you take the newspaper bag they will charge you $5 -- just tacky and not in keeping with the other St. Regis hotels I've stayed in

When confronted with the above, the general manager was extremely arrogant and refused to even engage in a discussion with me, especially seeing as I had already paid my bill.

After finishing a frustrating telephone call with hotel management on the way to the airport, my driver mentioned he has heard several similar conversations from other unhappy guests. According to him, the only other hotel which is worse is the Zaza.

I'm fairly confident this is location-specific and not a systemic St. Regis issue, but would never stay here again and will advise those I know who are traveling the Houston to stay away.