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“Awesome place to stay...” 5 of 5 stars
Review of The St. Regis Houston

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The St. Regis Houston
5.0 of 5 Hotel   |   1919 Briar Oaks Lane, Houston, TX 77027-3408 (Afton Oaks/ River Oaks)   |  
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Ranked #37 of 455 Hotels in Houston
GreenLeadersBronze level
Austin, Texas
Top Contributor
111 reviews 111 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“Awesome place to stay...”
5 of 5 stars Reviewed June 18, 2013

Will be going back...

valet parking is expected, but not required because you can self park across the street, but if you stay at the Regis, why self park :)

staff was awesome, they were attentive, took care of all your needs, and even though I had just one bag, they offered to bring it up...

stayed on business..

work out room was great... overlooking the pool...
bar was awesome, and the drinks were great also.

definitely will go back again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, June 25, 2013
Your comments following your recent stay at the St. Regis Houston are much appreciated.
Yes, valet parking is required to park at the hotel, which is standard for any major city hotel.

A great deal of our associates are very long-tenured at the hotel and desire only to provide fantastic service to all guests and we appreciate your recognizing that.
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377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
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  • Any
English first
Houston, Texas
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 18, 2013

First, this is a an upscale and very busy hotel geared to the business traveler. If you are looking for a luxury hotel for pleasure, try the Hotel Granduca or The Houstonian, both about a half mile away and both with nicer facilities.

The building is older and could use a facelift. The rooms are dated and of a standard size, more like a Westin than a St. Regis. The bathrooms are small with a single sink and combined tub/shower. The bathroom door wouldn't open all the way because it hit the tub. No air vent in the bathroom combined with the low ceiling made if feel like a sauna every time someone showered. And who charges $10.99 a day for Wi-fi access anymore? The best service was from the bellmen and valet, who were all friendly, efficient and what you would expect from St. Regis or the Ritz.

We stayed on a weekend, so everything was more relaxed and the prices are lower. Perhaps because we booked our deluxe room with points, our room was lacking. The view was of a construction site and the train track, the carpet was pulled, the mirror was discolored and the bed, oh the bed, was so awful we called at 8 a.m. on Saturday and told them we had to move. It was hard, lumpy and literally had a large indention in it. Heavenly bed, not a chance.

Our second room faced the front of the hotel, which was nicer. They told us the bed was new and it was much better, except the 2 piece base of the king bed was not aligned properly, so one side of the bed was slightly taller. We didn't even bother trying to get it fixed at 11 p.m. This room was at the end of the hallway, which was a great improvement in noise level. The noise from the hallways, particularly the doors opening and closing, was really bad in the first room.

Breakfast in the restaurant was nice, but no better than the multitude of great places within a half mile.

We travel often and always stay at 4 or 5 star properties across the country and this property does not come close to Ritz Carlton, Fairmont, or Four Seasons. Compared to the other luxury properties here in Houston, the St. Regis is simply not a good value.

Sent from my iPad

Room Tip: Avoid 806, awful bed
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, June 18, 2013
Your comments following your recent stay at the St. Regis Houston are much appreciated and will be shared with the department managers concerned.

Thank you for your input.
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Houston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 4, 2013

Thirty dollars a night to park your car, no coffee making facilities in your room, so I went downstairs to get a coffee and was charged five dollars, that is a disgrace as most upper class hotels either have Kirin machines in the rooms, or free coffee in the lobby.
We also paid fifty dollars each for high tea, the scones are kept warm in a stainless container and so are therefor soggy when you get them. Do not waste your money as all they do is take.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, June 18, 2013
Thank you for taking the time to share your experience at the St. Regis Houston recently.

I regret that you found the overnight parking charge to be excessive but it is in keeping with any
metropolitan luxury hotel anywhere in the United States. We do not have coffee machines in the guest rooms as in keeping with luxury service we prefer to provide that service to our guests personally. However, there is complimentary coffee and tea available in the lobby every morning.
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Houston, Texas
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 2, 2013

We loved the St Regis here. It is located in a quiet area in uptown, yet within walking distance of a convenient Target store for daily needs. The hotel was not a let-down to its brand, like the previous Houston hotel we were in, and it was such a relief to move here where everything was as expected: warm and excellent service (thank you so much for being able to provide a kettle for the baby, which seems to be a problem for some other hotels!), wonderful finishings and luxurious, comfortable rooms, prompt and wonderful housekeeping (including the expected turn-down service).

We had a slight problem with the internet service, which kept logging us out and re-charging us, and also thought really, in this day and age, should internet not be free anyway? This was resolved without dispute by the front-desk and the extra charges reversed...

We didn't use the spa but really enjoyed the 24 hour room service with really good food and also the Remington Restaurant.

We were glad to have chosen the St Regis over the Four Seasons as well because our preference would be to stay in Uptown.

We wish someone had told us about the timing for the complementary car to a 3-mile radius of the hotel though. We had read the website and thought it was still a car upon request anytime to downtown, but were told otherwise when we were there.

Room Tip: We booked through American Express and were offered a room upgrade to a suite, which was very genero...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, June 18, 2013
Thank you for choosing to stay at the St. Regis Houston, the best address in Houston and it was a pleasure to read that we exceeded your expectations with regard to service. I was pleased to read that the internet charges were addressed at the Front Desk before check-out and I apologize for the inconvenience.

Please come back again soon.
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San Francisco, California
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed May 31, 2013

We were deciding between the St. Regis and The Four Seasons and I'm glad we chose the St. Regis. Service was excellent- from the valet to the bell hop to the check-in and room service. The only thing that was sub-par was their spa. We decided to get a couples massage and were told that the masseuses would come to get us in our room 15min before our service- we thought this was weird but stayed in our rooms. They were about 15 minutes late (so they came to our room at the time our service was supposed to begin) but the reason is because there is no couples massage room in their spa so they turned a guest room on the 6th floor into a "couples massage room." The massage itself was very nice but we didn't really get the whole spa-relaxation atmosphere. Afterwards, we went down to the spa to use their dry sauna (no steam room) and gym (very small- there were 3 of us and we were running into each other). $390 is a lot for a 1 hr couples massage- even for a place like this.

Otherwise, service from everyone was great, and the bartender at Remington bar was super nice and attentive. The bar has live music Friday/Saturday nights and a little dance floor so if you're not in the mood to go out-out, it's nice for a night cap and a song or two before you hit the sack. Speaking of sack, the bed and pillows were very comfortable and the room itself quite spacious. The views are nothing spectacular- you are in Houston after all. The location is great- right next to the Galleria for those of you who want to shop til you drop. Would definitely stay here again next time we are in Houston.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, May 31, 2013
Thank you choosing to stay at the St. Regis, the best address in Houston for your stay in Houston. Our associates, many long-term, pride themselves on providing only the finest in
service to all guests.

We appreciate your comments with regard to the Spa, and will counsel our staff with regard
to the tardiness in getting to the couples massage room for your appointment. We are
encouraging the owners of the Hotel to expand the Spa next year in order to better meet our
guests' expectations.

Glad you enjoyed the Remington Bar and our live music, as well as the guest room appointments.

Please come back to the best address in Houston soon.
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Springfield, Missouri
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 30, 2013

What a lovely hotel! Even with no to limited vacancy, the staff went above and beyond in regards to service, the breakfast room service was wonderful, and the room was very clean and comfortable. The fresh cut flowers were a welcome touch upon our arrival. Wish I could've stayed longer.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, May 31, 2013
Your comments on the fantastic service you received from our staff on your recent stay. Yes, we have been blessed with high occupancies but I am glad you were with us.

I cannot agree more; the flowers are a great touch throughout the Hotel.

Please come back again soon.
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texas
Top Contributor
89 reviews 89 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 29, 2013

We stayed here for a very quick trip into Houston, but we will return. The room was very well done and comfortable. Used AmEx and were upgraded to a beautiful accommodation. Service at the desk, concierge staff and bell desk were all fabulous. Room service for breakfast was super fast and wonderful!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, May 31, 2013
It was a pleasure to have you in our care for your brief trip to Houston and your praise of our
associates is much appreciated. Thank you for sharing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Houston

Address: 1919 Briar Oaks Lane, Houston, TX 77027-3408
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Afton Oaks/ River Oaks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Houston
#10 Green Hotel in Houston
#13 Luxury Hotel in Houston
#15 Business Hotel in Houston
#49 Family Hotel in Houston
#54 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Houston 5*
Number of rooms: 232
Official Description (provided by the hotel):
The St. Regis Houston is between River Oaks and the Galleria. Known for its lavish style, our hotel has luxurious guest rooms, 10,000 sq ft of event space, a spa, fine dining, and butler service. ... more   less 
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Also Known As:
The St. Regis Houston Hotel Houston
St Regis Houston
St Regis Hotel Houston

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