I was looking forward to my first stay at a St. Regis and was not disappointed. The hotel wasn't much to look at from the outside, but the bellmen offered a warm greeting and check in was extremely efficient. My room was large and nicely appointed. The woman who delivered my coffee in the morning was delightful and a handful of people offered their assistance with my bags at check out. I would also add that the bed was extremely comfortable. My only complaint is that they charge for wireless per device. When I objected at check out, the second charge was removed.