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“Great Hotel, Great Service” 5 of 5 stars
Review of The St. Regis Houston

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The St. Regis Houston
5.0 of 5 Hotel   |   1919 Briar Oaks Lane, Houston, TX 77027-3408 (Afton Oaks/ River Oaks)   |  
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Ranked #38 of 451 hotels in Houston
Austin, Texas
1 review
1 helpful vote 1 helpful vote
“Great Hotel, Great Service”
5 of 5 stars Reviewed November 16, 2012

I recently stayed at the St. Regis in Houston and was very impressed by the amenities and the service. Vicky, the woman in charge of booking, took great care of us. The rooms are tastefully furnished and very comfortable. The gym and spa facilities were great as well. Definitely an excellent hotel stay. I highly recommend it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, November 19, 2012
It was a pleasure to read about your recent stay at the St. Regis Houston and thank you for
recognizing the fantastic service and great amenities we provide to each and every guest of our hotel. Our associates pride themselves on personalized service, and Vickie is one of the
best in assisting guests with the details on their reservation.

Glad you found our hotel to be the best address in Houston with our great spa and gym facilities; please return soon.
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356 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Austin, Texas
Top Contributor
63 reviews 63 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed November 14, 2012

Once again, the St. Regis Houston was an excellent experience for us. It is a beautiful hotel, well-located yet quiet. The service is exceptional; the rooms are serene and comfortable; the room service is efficient and the bar is a treat with the band playing live music. All employees are extremely warm and friendly - truly 5-star service. We always enjoy staying here whenever we're in Houston.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, November 16, 2012
Thank you for sharing your most recent experience at the St. Regis Houston. Our entire staff
prides itself on providing only the finest service to each and every guest and making indelible memories.
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New York City, New York
1 review
5 of 5 stars Reviewed November 13, 2012

I spoke with Vickie Bellinghausen of the Houston St. Regis earlier the day regarding business travel. Vickie provided excellent service in helping me with last minute travel arrangements. The St Regis is my preferred hotel and I greatly appreciate Vickie’s assistance.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, November 16, 2012
Yes, Vickie, is one of our most valuable staff members and many guests such as yourself
rely on her to make their reservations. She knows many, many of them from speaking to them over the phone for many years.

Please come back soon to see us.
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New York City
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 9, 2012

I travel to Houston roughly every 2-3 months for work and have stayed at various hotels in the area. For the last 10-15 stays, it has been the St Regis every time. It is, without question, the best hotel in Houston. This past stay I emailed their Rooms manager Lisa to see if they had any upgrades. I've been an SPG platinum member for a few years now and have gotten upgraded to larger rooms (the base rooms are huge enough as is, call my picky :) but never a suite. Lisa simply responded and said "I'll take care of it."

When I checked in I was floored by their new renovations, the lobby is spotless with beautiful marble throughout and the highlights on the walls made it even more inviting. I then found out that Lisa had upgraded me to an Astor suite!! What an experience, a beautiful and massive hotel room with 2 bathrooms and an enormous living room.

One of the best things about this hotel is the quality of food, from the Remington bar to the breakfast. The staff is amazing (Harry the bartender is the best one I've ever seen) and who can't live without butler service? :) The gym is also nice and spacious and it's the best place for a business luncheon as my firm has had multiple here.

Seriously if you're looking for a hotel to stay at in Houston, stay somewhere else. If you're looking for an EXPERIENCE, stay here!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Public Relations Manager at The St. Regis Houston, responded to this review, November 13, 2012
It was a pleasure to read your insight into the St. Regis Houston - yes staying at this Hotel
is an experience not just a hotel stay. This from a loyal Starwood SPG Platinum member really means a lot.

Thank you for your compliments on two of the staff associates, Lisa Cochran, Director of Rooms and Harry Spitzer, Bartender in the Remington Bar. Thank you for appreciating the
culinary talents of our Executive Chef and his team as well.

We look forward to welcoming you back again soon!
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Los Angeles, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 6, 2012

Every detail of the guest room is beautiful and spotless. The bed and pillows are above average.
Drawbacks
Wifi is not free.
In room bar is above average price.
Bathtub is very small, not reflecting the scale of the room.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, November 12, 2012
Thank you for sharing your experience at the St. Regis Houston and expressing your delight with our guest rooms, and especiallly witth the bed and pillows. Yes, there is a minimal charge for wi-fi, but there is free computer service in the lobby for your use and for printing
boarding passes. Our in-room honor bar prices are in keeping with the standards of all
luxury hotels and the norm.
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Hong Kong
1 review
4 of 5 stars Reviewed November 6, 2012

My manager travels frequently all over the world, but when in Houston, he will only stay at the St. Regis. Their attention to detail is by far the best that he has received and Vickie Bellinghausen (Snr Reservation Specialist) is amazing.....she makes my life so much easier (especially as they know how particular he can be). Thank you for making my life less stressful.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, November 12, 2012
It was such a pleasure to hear from the office of one of our loyal guests, and to read how helpful Vickie Bellinghausen in Reservations is to you when making a reservation for your manager. I will let her know of your praises and to keep up the great work!
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Los Angeles, California
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 3, 2012

When one stays at a five star hotel...one has certain expectations: service, amenities, certain and standards for the food, linens, decor.at the end of it all....there is a " je ne sais quoi" that great hotels have which is a certain quietude and elegance in the service, an attention to detail in the perfect array of fruit on a fruit plate, the immaculate set up of perfect bathroom amenities...your mind just does an instant check list every time of, "Right, right and right again."
This is one of my favorite hotel chains...but when you walk into the bar at the St. regis Houston...the dark and clubby intimacy has something extra...that's personally their own.the service is flawless, the suit I stayed in sublimely simple and well appointed and the service was immaculate...as it has been every time I've stayed at a St.Regis.
I also love that it is well situated to my needs and in a quiet neighborhood.
Well done.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, November 5, 2012
It is always a pleasure to read about a recent stay of another St. Regis brand fan and to learn
that the St. Regis Houston provided the service for which we are known.

Yes, the St. Regis bar is a very special place, for our local Houstonians and hotel guests alike, who appreciate personalized service.

So glad that you loved your suite and found this to be the best address in Houston.

Please return again soon.
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Additional Information about The St. Regis Houston

Address: 1919 Briar Oaks Lane, Houston, TX 77027-3408
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Afton Oaks/ River Oaks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Houston
#16 Business Hotel in Houston
#38 Spa Hotel in Houston
#39 Romantic Hotel in Houston
#41 Family Hotel in Houston
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Houston 5*
Official Description (provided by the hotel):
The St. Regis Houston is between River Oaks and the Galleria. Known for its lavish style, our hotel has luxurious guest rooms, 10,000 sq ft of event space, a spa, fine dining, and butler service. ... more   less 
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Also Known As:
The St. Regis Houston Hotel Houston
St Regis Houston
St Regis Hotel Houston

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