This hotel needs to be renovated, the furniture in our room was not nice and the carpet was gross, the room smelled old and musty. The hotel staff is condescending. I came expecting the best and was severly dissapointed. I recently stayed at a Ritz Carleton and found the service to be much, much better. I would not stay at a St Regis after this experience.

The St. Regis was absolutely incredible. Every member of the staff was friendly, helpful and went above and beyond. They must have quite a good system for identification as the desk clerk knew our names before we mentioned our room number.

On a recent business trip, we arrived at the ST Regis tired, hungry and in need of a good meal and soft bed.

What we received was a warm welcome, superb service and a relaxing experience, even though we were traveling on business. The room was very large, comfortable and had good internet access. In addition, the amenities- especially the bath and shower were huge and extremely clean.

The location was great.

We ate at their restaurant and the food was top notch.

I recommend this hotel- wish our stay had been longer.

My husband and I stayed at the St Regis Hotel in Houston a week ago. I was told the hotel building was originally built as A Ritz Carlton Hotel. I believe it. The building, resturants, lobby, bar and hotel rooms were beautiful!! The hotel rooms and bathrooms were large. The beds were great.
But what was so amazing was the staff!!! It was one of the best trained staff we have ever experienced!! There were truly no exceptions.
Several of us staying there own our own businesses and we were discussing how do you achieve this kind of perfection in your staff? Amazing!
Great Hotel!!!