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“Great Updated Hotel” 5 of 5 stars
Review of Extended Stay America - Houston - Greenspoint

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Extended Stay America - Houston - Greenspoint
2.5 of 5 Small Hotel   |   13505 North Freeway, Houston, TX 77060 (Formerly Studio Plus Deluxe Studios - Houston - Greenspoint)   |  
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Ranked #5 of 39 Houston B&B and Inns
Houston, Texas
1 review
“Great Updated Hotel”
5 of 5 stars Reviewed March 12, 2013

I had the pleasure to stay at this location for several weeks and it was wonderful. The management and staff was professional and the area was quiet. The rooms were clean,my family and I felt like we were at home. The space was just right, If you are in the area stay here and enjoy a clean quiet hotel experience!

Room Tip: It is better to get the suite if possible, it is spacious!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - Greenspoint, responded to this review, March 14, 2013
I'm thrilled that you enjoyed your stay at our hotel. I am glad that the management and staff were very professional and the rooms were clean and quiet. It is nice to hear that we were like a " home away from home". Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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39 reviews from our community

Traveler rating
    22
    9
    1
    2
    5
See reviews for
8
Couples
0
7
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2013

I'm am relocating from Chicago to the Houston area, and I have stayed at numerous hotels across The United States of America, in my 51 years! Up to now I always thought that Marriott, was the best, I even stayed at one Marriott in Findlay Ohio for 10 months. I wist that I would have known about extended Stay America then. The suite that I am staying in is just like the Marriott suite I lived in before, except the cost is about 75% less than I paid for the Marriott. From the moment that I arrived, it has been wonderful, Patsy checked me in and she is so knowledgeable as far as the best rates and quick and sweet. The Manager Abraham also assisted with my reservation for the best rate possible. Both of them always greet me morning, noon and night, they seem so upbeat and positive, that it gives me a very good feeling every-time I see them it puts a big smile on my face.
Steven Martin

Room Tip: From the looks of my suite and the rest of this Hotel, I would think that any room that you stay in...
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - Greenspoint, responded to this review, February 18, 2013
We appreciate you taking the time to write such wonderful review of our hotel and employees. It is wonderful to know that our hard work does not go unnoticed. Again, thank you for choosing to stay with us and we hope to see you again soon.
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Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2013

I have staying at this hotel for quite a while. The management has changed recently, for the better. Everyone here is so friendly, and I feel very safe. I am treated like family, and if I need anything, all I have to do is ask for it. Recently had the flu and I was treated very well and looked after.

I will never stay at a different hotel here in Houston if it requires it.

Room Tip: If you have pets or if you smoke, you will be on the 3rd floor, and the best rooms are the ones that...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - Greenspoint, responded to this review, February 8, 2013
Dear Beth,
Reviews like yours continues to make all of us work even harder to be able to keep up with the type of service that we offer. Anytime that a new review pops up, all of us are eager to know what it says. It’s almost as if we took a big exam and we are anxious to know if we passed with flying colors. Thanks for writing a review about us and Extended Stay America Greenspoint. We appreciate that a lot and we hope to see you again soon.
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Winnsboro, Texas
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 30, 2013

Was Greeted By A werry good welcome too Extended stay By Patsy Aldridge And had the manager abriham call too make sure my room was in order. And the room was Verry clean and everything worked perfect. The entire Staff has made sure my stay has been great even security told me was watching after my trk wow how nice thanks extended stay for a great stay James Spicer

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - Greenspoint, responded to this review, January 31, 2013
Dear James,
My staff and I would like to thank you for your loyalty to Extended Stay America and for choosing us during your visit to Houston. You could not have chosen a better hotel chain to stay in. Besides deeply caring for our guests and making sure they feel welcomed, all of us ensure that our rooms are FRESH for each and every guest by inspecting them twice. Again, thank you for staying with us and we hope to see you again during your next visit.
…………………………………………….
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Houston, Texas
1 review
5 of 5 stars Reviewed January 28, 2013

This is a nice simple place with a great group of people working to make your stay comfortable. I've been working on and off in Houston for months now, but I always come back here. There's coffee and muffins every morning and a nice laundromat on the ground floor.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - Greenspoint, responded to this review, January 29, 2013
A lot of times you have hotels that renovate, but an impact might not be felt if the staff does not pair up with the product. Here at ESA Greenspoint, our staff takes pride of our property and of our guests. Guests that stay, just as yourself, will appreciate the accomodations and service that we have to offer and for that we are grateful. From all of us, we sincerely thank you for taking the time to write a review of our hotel and we hope to see you again soon.
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 18, 2013 via mobile

I am a travel nurse and my agency set up my housing at this hotel. It wasn't my first choice, but I was pleased with my stay. Ms. Pasty at the front desk was extra nice and went beyond the call of duty to solve an problems that I encountered. The only thing that would have made my stay better was if they had a hot breakfast instead of the granola bars, fruit, and muffins.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - Greenspoint, responded to this review, January 21, 2013
Dear missshelby99,
Thank you for taking your time to write a wonderful review. We sincerely appreciate all feedback. I understand that
there are many hotels in our area including some full service but none of them have what we have and that is all of us.
When you are here, we will make sure that your stay is GREAT. In saying that, we are all delighted to know that we have done just
that during your stay. Again, we thank you for your review and we hope to see you soon.
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1 review
5 of 5 stars Reviewed January 17, 2013 via mobile

Great, great i love it here quite clean excellent staff Manger Abraham is a wonderful GM the best always there for you Patsy Aldridge aways have a smile very friendly Sean Gomez is a bright young man and Scott Borger he is a man of wisdom always have something nice to say very nice

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - Greenspoint, responded to this review, January 19, 2013
From all of us here, we say, “ THANK YOU!!!!!!!!!!!!!” Nothing makes us happier than another delighted guest. We take pride in how we treat everyone staying with us.
That is the magic of our change. We sincerely appreciate that you took the time to write a review of our hotel and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Houston - Greenspoint

Address: 13505 North Freeway, Houston, TX 77060 (Formerly Studio Plus Deluxe Studios - Houston - Greenspoint)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 39 B&Bs / Inns in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Greenspoint 2.5*
Number of rooms: 84
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