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“You get what you pay for.” 3 of 5 stars
Review of Crowne Plaza Suites Houston - Near Sugar Land

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Crowne Plaza Suites Houston - Near Sugar Land
3.5 of 5 Hotel   |   9090 Southwest Freeway, Houston, TX 77074   |  
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Ranked #61 of 468 Hotels in Houston
Certificate of Excellence 2014
bichonandon
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
“You get what you pay for.”
3 of 5 stars Reviewed 4 days ago NEW

We were drawn in by the price, weren't surprised by the sketchy neighborhood, but did find the lack of security at this old hotel to be a concern for all travelers who value that. Almost directly below our room was a side door, which was propped open for an entire day and night. This made it easy for employees to take garbage to dumpsters and get back in without having to use a card for access, it seemed. But then I noticed people walking in and out with no luggage, no shopping bags, nothing that would make them seem like they were staying. Some people were clearly locals, pulling up in their cars for short visits of 5 min. This went on at all hours, and there is no possible way management can't know about it. When we checked out, we exited through this door and I tested it. It doesn't even lock! So all the smart criminals in Houston don't even have to use that rock to prop the door open, it doesn't lock anyway.

Next thing of note was the relative disrepair of the hotel. One of the elevators was out of order, nobody working on it while we were there. Our room was not bad, however the bathroom was in dire need of attention. From rusty hardware to holes in the wall, this bathroom was cringeworthy. It will take more than a quick coat of paint next time, management.

We experienced an unfortunate occurrence that night. As I was taking a shower and soaping up my face and hair, the water just stopped running. After waiting a while, we called down to ask about it. We were told someone had crashed into a fire hydrant nearby, which caused the outage. This wasn't the hotel's fault of course, but how the management dealt with the problem is extremely telling. They didn't have bottled water on hand to provide, nor did they offer any later. We had purchased a bottle of wine, though, and since I couldn't go anywhere with my hair yucky with dried soap, we decided to open up the wine, trying to make the best of the situation. We asked for a corker. They sent up a broken corker. Later on, at almost 10 PM, they called us to get it back.

At breakfast the next morning, still no water, someone had apparently decided to start supplying bottled water to guests which I was happy to see. Unfortunately, the glass of water they gave me had a big black hair in it. The "hot" food in the buffet area wasn't hot, so I passed. They did have yogurt, so I opted for some of that.

We were relieved to check out of there and decided to spring for a nicer hotel in a better area, gladly paying the higher rate.

Room Tip: Make sure you lock your room's door, and try to get a room with parking within eyeshot.
See more room tips
  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, 2 days ago
Thank you for taking the time to share your review with us. We are very sorry to hear that you did not enjoy your stay with us here in Houston. We pride ourselves on exceptional service here at the Crowne Plaza, and we regret that you felt otherwise. We assure you that your safety and the security of your belongings is our top priority. We apologize for the issues you faced due to the hydrant crash; we definitely hold ourselves to a higher standard of service than you described. Your feedback is greatly appreciated and has been passed along to the management team. We hope you will consider staying with us one more time so we can try and change your mind. Kind regards.
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457 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The minute I walked in the staff was very friendly and attentive. I am amazed with my room and looking forward to relaxing in the spacious space. Very clean the hotel is located in a place that is accessible to many things.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, 2 weeks ago
Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us here in Houston! Our staff works tirelessly to ensure your comfort and it is wonderful that you agree! We look forward to welcoming you back again soon! Safe travels!
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Austin, Texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Rooms are always clean, smelling fresh, and staff is very professional and nice. Food is great and hotel is safe and secure. It's also located near everything. The beds and pillows are super comfortable.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, 2 weeks ago
Thank you for taking the time to submit your review of our hotel. We are happy to hear you received the level of service you expect and deserve. We agree our bedding is comfortable and we have received many compliments on our bedding. On your next stay do not forget to relax in our indoor heated pool. We hope to see you again soon!

Kareem S.
Director of Hotel Operations
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ARLINGTON, TX
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all let me start by saying this is a very old hotel, but that does not make it bad. If you are looking for a shiny new hotel, this is not it.

The staff were all very friendly.

The breakfast is not included and is just OK.

Loved the separate make up counter outside of the bathroom. It included a lighted makeup mirror.

Pool area was nice.

The hotel is in a questionable area. Lots of security cameras everywhere.

All in all our stay was fine. Please see our pictures.

Stayed April 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, 2 weeks ago
Thank you for sharing your candid comments with us. We are happy you enjoyed our hotel. We look forward to serving you again in the near future.


Kareem S.
Director of Hotel Operations
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Senior Contributor
23 reviews 23 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed there 3 days for leisure. Rooms are remodeled or in the process of being remodeled. Some fixtures in our king suite were not complete. Bed sofa was stained. Complimentary breakfast was taken away. So ill elaborate. Went to the dining area, got a plate to take upstairs to our room and I was told no food for breakfast was allowed up in our room, but yet they have guest dining services. Didnt wish to complain as I was in a rush to get elsewhere. Parking was ok. Found it hard to find a parking space near our room, but i guess thats why its free. The bed was comfortable and had friendly staff. I would not stay here again.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, 2 weeks ago
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experience. It is inexcusable that you had stained bed sofa, breakfast that was taken away, and an incomplete fixture in your suite. We have immediately brought this to the attention of our housekeeping and maintenance staff. I can assure you these issues have been resolved and we are confident your next stay will be more enjoyable. We hope to have another opportunity to serve you in the future.


Kareem S.

Director of Hotel Operations
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 3 weeks ago via mobile

The staff was very helpful and friendly. There are two concerns I have with my stay.

First is the elevator on the right hand side doors close too soon. My 2yr old son and I were exiting the elevator the doors began to close before we were completely out. If those doors could cause injury to someone.

The second issue is that I saw a small roach on the floor when I was leaving the breakfast buffet. Please have the kitchen and eating area exterminated ASAP. If I saw that beforehand I wouldn't eat there.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1GuestRelation, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, 3 weeks ago
Thank you for taking out the time to share your review. We are glad to hear you had a pleasant stay. Thank you for acknowledging our staff we will be sure to pass on the complements. Our deepest apologies that you felt the elevator was not safe as our number one priority is to ensure guests feel safe and welcome. Your concerns about the elevator and breakfast area have been forwarded to the management team. Thank you again for sharing your experience we hope you will visit us again soon! Kind regards.
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1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel. I loved the restaurant and bar inside the hotel and my two favorite restaurants sitting right next door Salt Grass and Olive Garden. We stayed in the executive sweet and the room is just huge. The bed was soft and the pillows were firm just the way i like it.The only thing they need to do to make this hotel perfect is to put some jets in those big bath tubs and install newer bath tub and shower hardware the ones in room 416 look like they have been there a while.

Very satisfied
DORLEE JOHNSON

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, 2 weeks ago
Thank you for taking the time to share your comments. We are thrilled to hear of such a great stay. We will certainly pass on your comments to our Engineering dept. We hope to see you again soon.

Kareem S.

Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Freeway, Houston, TX 77074
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Houston
#43 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two 32” flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza

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