We were drawn in by the price, weren't surprised by the sketchy neighborhood, but did find the lack of security at this old hotel to be a concern for all travelers who value that. Almost directly below our room was a side door, which was propped open for an entire day and night. This made it easy for employees to take garbage to dumpsters and get back in without having to use a card for access, it seemed. But then I noticed people walking in and out with no luggage, no shopping bags, nothing that would make them seem like they were staying. Some people were clearly locals, pulling up in their cars for short visits of 5 min. This went on at all hours, and there is no possible way management can't know about it. When we checked out, we exited through this door and I tested it. It doesn't even lock! So all the smart criminals in Houston don't even have to use that rock to prop the door open, it doesn't lock anyway.
Next thing of note was the relative disrepair of the hotel. One of the elevators was out of order, nobody working on it while we were there. Our room was not bad, however the bathroom was in dire need of attention. From rusty hardware to holes in the wall, this bathroom was cringeworthy. It will take more than a quick coat of paint next time, management.
We experienced an unfortunate occurrence that night. As I was taking a shower and soaping up my face and hair, the water just stopped running. After waiting a while, we called down to ask about it. We were told someone had crashed into a fire hydrant nearby, which caused the outage. This wasn't the hotel's fault of course, but how the management dealt with the problem is extremely telling. They didn't have bottled water on hand to provide, nor did they offer any later. We had purchased a bottle of wine, though, and since I couldn't go anywhere with my hair yucky with dried soap, we decided to open up the wine, trying to make the best of the situation. We asked for a corker. They sent up a broken corker. Later on, at almost 10 PM, they called us to get it back.
At breakfast the next morning, still no water, someone had apparently decided to start supplying bottled water to guests which I was happy to see. Unfortunately, the glass of water they gave me had a big black hair in it. The "hot" food in the buffet area wasn't hot, so I passed. They did have yogurt, so I opted for some of that.
We were relieved to check out of there and decided to spring for a nicer hotel in a better area, gladly paying the higher rate.
- Official Description (provided by the hotel):
- The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two 32” flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more less
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- Also Known As:
- Crowne Plaza Suites Houston Southwest Hotel Houston
- Crowne Plaza Houston
- Houston Crowne Plaza