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“Best Resort Ever!” 5 of 5 stars
Review of Horseshoe Bay Resort

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Horseshoe Bay Resort
4.0 of 5 Resort   |   200 Hi Circle North, Horseshoe Bay, TX 78657 (Formerly Horseshoe Bay Resort Marriott)   |  
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Ranked #1 of 1 hotels in Horseshoe Bay
1 review
“Best Resort Ever!”
5 of 5 stars Reviewed yesterday NEW

Not only was our room amazing but the staff is wonderful. I got a flat tire while we were there and the staff fixed it for me without delay. I tried tipping them and they wouldn't accept it. I thought the flat would ruin my day but the staff came to my rescue!!!

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I drove from Houston to Horseshoe bay.
Got to our room, the fridge and safe were both broken. We wanted to go to the pool, but had to wait for maintenance. They couldn't fix either one, so they sent someone up to replace them.
The next morning my husband realized the toilet was broken, and had to use the one at the lobby. Again, waiting for maintenance to come fix it. They sort of did. Though still kind of finicky.
Later that day, as I went to step in the bath, to my horror, I saw a huge ROACH staring back at me. My husband killed it, But that was the last straw.
We went down to complain, and were given a different room. Packed up our stuff and moved rooms.
3 strikes.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The resort itself is breathtaking. My husband and I walked for hours just enjoying all the fountains and focal points. Also lots of things to do would like to go back when we have more time do activities as we only stayed over night for our anniversary. We really enjoyed the putt putt course and the arcade. All the staff was very friendly and helpful. We ate at the Latana restaurant that night and the highlight was definitely the service. The waitress was very personable and brought us out a slice of cake that read happy 3rd anniversary at the end of our meal. The cake was the best part of the meal. I ordered the lobster which tasted delicious but for the price I was expecting a larger portion.

Overall, I was very disappointed by the room as there was nothing special to dictate the price of the room. I noticed that their was a resort fee but to me the cost of the room was also the resort fee. We paid extra for the view of lake LBJ but the view was not really impressive. Our toilet backed up after one use but they were very fast about getting someone up to the room to fix it. It is a very family friendly resort as we saw a lot of children staying here and there was a lot of yelling and children playing in the hall at night. Not a big deal to me but may be to others. However, I can't recall being awaken by noise once I was asleep.

We definitely enjoyed the experience of the resort but would certainly upgrade to a suite for the price we paid for the standard room.

Room Tip: There is currently a special on groupon, the discounted price makes the basic room worth it
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HorseshoeBayResort, General Manager at Horseshoe Bay Resort, responded to this review, 5 days ago
Dear msnikkibme,

Thank you for taking the time to review Horseshoe Bay Resort. We are delighted you chose to spend your third anniversary with us and are pleased to hear you enjoyed some of our best amenities like the scenic walking trails and Whitewater, our 18-hole putting course. We are sorry the room did not meet your expectations though. In addition to the hotel tower, we offer Paseo Vacation Suites and The Waters Condos on Lake LBJ. Thank you for your business and we look forward to welcoming you back to the resort soon.

Warmest Regards,

Mark Jeffrey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I went there because there was a deal on the livingsocial, and we need to stay in Austin in that week. To be honest, there was not much expectation, but this place was greater than what I thought.

It was Thursday and there were not too many people around in the resort. The pool at the hotel was good, but not greater than the good swimming pools you see in those apartments. There were two other pools in the resort, but we didn't have time to try other pools.
The fitness room was great with many things to try and nobody around in the whole gym!
The tennis courts were nice too and they host some camp and lessons like 'Andy Roddick camp or something', and there were lots of teenage future tennis stars and their parents.

The trail was charming with some birds to talk to, and you could try mini golf and bike rental.

The view at the yacht club was great too. You could ask for a shuttle at the front desk to get there from the hotel.

The only downside is that they have double beds, not two queens. But that can be overlooked by all the other great things the resort and the scenery around it could offer.

One last thing. The staff were really nice and friendly. They just brought up the microwave at my request, and I didn't hear any no from the staff members during the stay.

Highly recommended!

Room Tip: Promotions could be found on Livingsocial or Groupon.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HorseshoeBayResort, General Manager at Horseshoe Bay Resort, responded to this review, 5 days ago
Dear Mike_hmj,

Thank you for taking the time to review Horseshoe Bay Resort. We are delighted to hear you enjoyed your stay and that you took advantage of some of the best the resort has to offer like our scenic walking trails, tennis courts and Whitewater, our 18-hole Bermuda grass putting course. We pride ourselves on providing genuine customer service to every single guest so it's great to know you got to experience that first hand. Thank you for your business and we look forward to welcoming you back to the resort again soon.

Best Regards,

Mark Jeffrey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
3 of 5 stars Reviewed 1 week ago

Last weekend, we had reserved a lake view-room with king-size bed and paid extra for the view. And they gave us a pool-side room and a double twin bed without telling us. Then, we got down to ask about this, and they said they don't do reservation and said nothing can be done. So, we asked to speak to the manager and, magically, the lady that was helping us found a king-size lake view room. And manager said she took off someone else's reservation to give us this room. But earlier they said they don't do reservation which was why we didn't get the room we wanted. So, this does not make sense and she apparently lied. So, we go to that new room, only to realized it was still a pool side view. And we paid the extra fee for a lakeside view. This took about 2 hours and they only thing she and the manager kept saying this was the best they can do. And the lady was also having a really bad attitude, not customer-oriented at all. If you have a bad day, you should not be bringing it to work as a customer service

Then, we decided to work with another front-desk person, Caitlin, who seems nicer than the one we first worked with. And Caitlin first apologized for the situation and gave us coupons to free drinks while she will find another alternative for us. Then, she gave us a free upgrade to a 2bd/2bth condo, with a lakeside view balcony. Caitlin had turned the experience from negative to a 3 star.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HorseshoeBayResort, General Manager at Horseshoe Bay Resort, responded to this review, 5 days ago
Dear DaowzS,

Thank you for taking the time to review Horseshoe Bay Resort. Our focus is always on providing top notch service to our guests so we are sorry to hear that your check-in experience did not meet our standards. We are delighted to know that Caitlin exhibited the level of service Horseshoe Bay Resort is known for and that you were well taken care of. Thank you for your business and we look forward to welcoming you back to the resort again soon.

Best Regards,

Mark Jeffrey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farwell, Texas
1 review
4 of 5 stars Reviewed 1 week ago

Checked in around 2:30 but we're told that our room wasn't ready. This was Fine but odd since the other room we booked was ready for he other party traveling with us and checking in after us. Anyway front desk was to call us when our room was ready. We took luggage up to the room of our other party which was very spacious with a beautiful view from the 5th floor. Front desk never called but an hour later we finally called the front desk and our room was ready. Our new room was nice but a lot smaller than our other party's room and had a view of the first story roof.

Room Tip: Request a higher room for a better view. Also be sure to visit the yacht club pool
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HorseshoeBayResort, General Manager at Horseshoe Bay Resort, responded to this review, 5 days ago
Dear Greg A,

Thank you for taking the time to review Horseshoe Bay Resort. Although our standard check-in time begins at 4pm, we do our best to accommodate guests who need to check-in early. We appreciate your patience as we prepared your room. Thank you for your business and we look forward to welcoming you back to the resort soon.

Best Regards,

Mark Jeffrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of my favorite get aways in Texas! Marble Falls is so beautiful and Horseshoe Bay Resort is lovely. Great customer service, lovely accommodations and a bonus for us is the fact that they're pet-friendly. Great for families, girls weekends, etc. Spa is amazing and they always have cutting edge products so you can't help but buy some fun take home items. Pools are all well maintained and so relaxing whether with or without children. Book it, you'll be so glad you did! Have stayed in the hotel as well as nearby condos and pleased with all choices.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HorseshoeBayResort, General Manager at Horseshoe Bay Resort, responded to this review, 5 days ago
Dear 4545bboop,

Thank you for taking the time to review Horseshoe Bay Resort. We are delighted to hear you enjoyed your stay and that you had the opportunity to relax by our pools and take in some pampering at our full-service spa. We appreciate your business and look forward to welcoming you back to the resort soon.

Warmest Regards,

Mark Jeffrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Horseshoe Bay Resort

Address: 200 Hi Circle North, Horseshoe Bay, TX 78657 (Formerly Horseshoe Bay Resort Marriott)
Phone Number:
Location: United States > Texas > Horseshoe Bay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Horseshoe Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Horseshoe Bay Resort 4*
Official Description (provided by the hotel):
Texas' Premier Golf and Lake Resort located 45-minutes west of Austin in the heart of the Texas Wine Region. Horseshoe Bay Resort features 385 guest rooms, three Robert Trent Jones Sr. Golf Courses, a Jack Nicklaus Signature Course, a full service marina and spa, and seven dining outlets including two on the waterfront on the shores of Lake LBJ ... more   less 
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Also Known As:
Horseshoe Bay Resort Marriott Hotel Horseshoe Bay
Marriott Horseshoe Bay Hotel
Horseshoe Bay Marriott
Horseshoe Bay Resort Texas

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