Have stayed at this property multiple times, last time came for Thanksgiving 2013 and planned to have fun for 5 nights, turn around and left 2 nights later. This property leaving Marriott and looks like I know why. Bad service at the bar, girls running around and not noticing customers, before offering you menu asking for the room number or membership number (new thing for this independent property) and then you need to wait and wait just to get a drink. Made reservation at Lantana grill and were not on a list upon arrival, got a room service and received steak and french fries in to go sealed containers as a result soggy and cold food, with incorrectly filled order. Made reservations for spa and massage 2 weeks before arrival for birthday and received phone call 2 hrs before that workers did not come to work and we will not be able to get massage together but one after another ( No, thanks). Rude coffee shop workers making fun of our daughter for making "too many" purchases. Anyway, it was a place for vacations for us for years, but it was our last trip, sad to see this place to go down, but at least I see why Marriott pulling out.
- Official Description (provided by the hotel):
- Texas' Premier Golf and Lake Resort located 45-minutes west of Austin in the heart of the Texas Wine Region. Horseshoe Bay Resort features 385 guest rooms, three Robert Trent Jones Sr. Golf Courses, a Jack Nicklaus Signature Course, a full service marina and spa, and seven dining outlets including two on the waterfront on the shores of Lake LBJ ... more less
- Reservation Options:
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- Also Known As:
- Horseshoe Bay Resort Marriott Hotel Horseshoe Bay
- Marriott Horseshoe Bay Hotel
- Horseshoe Bay Marriott
- Horseshoe Bay Resort Texas