We just got back from celebrating our five year anniversary here. I cannot say enough wonderful things about the place! It started with an upgrade for our anniversary. Once we got there, we had a bottle of chilled champagne waiting for us! What a great surprise!
As a new mom (who left our kids for the weekend!), I needed to pump while I was away. There was no freezer in our room, but the staff was so gracious and willing to store breastmilk for me during our stay. They never made me feel embarassed for asking and were always very professional. Even the college kids who worked there! I was beyond impressed!
Every single person we came into contact with that worked there was friendly, beyond helpful, and very professional. This continued the whole weekend.
The resort was definitely kid/family friendly, but it wasn't overrun by kids. They had a lot for kids and families to do, but it still felt upscale and tailored for those of us who left the kids at home. I wasn't ever "bothered" by kids running around or screaming. They do a great job of balancing it all!
The pool at the hotel was nice, but we headed to the yacht club for the day. That pool could definitely use some improvement!
The restaurants were great, and the food was good.
We went to the spa which was also fantastic. Unfortunately, the young girl at the front desk didn't tell us where we needed to be and when, so our massages were cut ten minutes short. Bummer. Other than that, the amentities were great.
The valet guys were probably some of the best people that worked there! They were always friendly, smiling, and willing to help out. Even the girls who ran the Kids Club were helpful and gave us good ideas of places to go eat.
Saturday night when my pump went out, the gift shop had already closed. My husband called to the front desk to ask if it was still open. When they said it wasn't, he explained the batteries were dead and we needed four double As. They immediately sent someone up with a box of batteries for us. Nicest, most helpful people ever!
The next morning we collected all of our stash of milk, and again, the young male helping us didn't even flinch.
I can't even begin to describe how excellent the service was here. The grounds were impeccable and the staff was incredible. The rooms/bathrooms could be updated some, but they are in well-kept condition. We will definitely recommend this place to friends and be back with our kids!
Way to go Marriott!
- Also Known As:
- Horseshoe Bay Resort Marriott Hotel Horseshoe Bay
- Horseshoe Bay Resort Marriott Hotel
- Marriott Horseshoe Bay Hotel
- Marriott Horseshoe Bay
- Horseshoe Bay Marriott
- Horseshoe Bay Resort Marriott Texas
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