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“Would not honor price quote” 1 of 5 stars
Review of Super 8 Hillsboro

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Super 8 Hillsboro
2.0 of 5 Hotel   |   1512 Hillview Drive, Hillsboro, TX 76645   |  
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Ranked #1 of 10 Hotels in Hillsboro
Certificate of Excellence 2014
2 reviews
“Would not honor price quote”
1 of 5 stars Reviewed June 28, 2013

I called to reserve a queen double and was quoted 65 for the night. After driving 2 hours I arrived only to be told the person who answered the phone was new and the price would be additional. It wasn't much more but the manager should have honored the price quoted instead of making excuses that an employee was new. He insisted I should pay the price difference even after addmitting he knew she had made the mistake and that it wasn't much more. I left.

Stayed June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_04, Owner at Super 8 Hillsboro, responded to this review, August 3, 2013
Metsmom10 - I am the owner/overall manager here at the hotel. I sincerely apologize that the current manager would not honor the rate that was quoted to you over the phone by one of our associates. This is not the way we conduct business at this property and we have dealt with this issue with the manager on duty. You are correct, we should have honored what was told to you regardless of if it was incorrect. If you are ever passing through this area again we would like to offer you a discount ON TOP OF the quoted rate that you received initially over the phone.
Again I apologize for this incident. Thank You for your review, this helps us do a better job in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
    67
    35
    1
    2
    3
See reviews for
40
25
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 3, 2013 via mobile

The hotel is really clean. I stayed here on a weekend night. The hosts were so friendly and ready to offer suggestions as to where to eat and shop. The indoor heated pool was fantastic. Its temperature was luke warm - just perfect. Breakfast was a plethora of items. The room was comfy and very clean. I loved the way the sheets felt. I would recommend this establishment to everyone.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranger, Texas
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2013 via mobile

My wife and I stayed here on a Sunday night. The hosts, Mr. & Mrs. Patel, are very pleasant and accommodating. The room was large and extremely clean. The linens were so soft. Our king sized bed was very comfortable as was the air conditioning. I highly recommend this establishment. There was also an extended breakfast with the room. Much more than a simple continental breakfast.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aegais
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 28, 2013

Was very impressed with the cleanliness of this hotel. Clearly remodeled and updated. Great service upon arrival and check out. Rooms were large and clean. There was no smell and the AC worked. Only issue was the young kid they had on morning shift. He did not have hot coffee in the morning and was rude when asked to make it. I am sure if I had complained something would have been done.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Hillsboro

Address: 1512 Hillview Drive, Hillsboro, TX 76645
Phone Number:
Location: United States > Texas > Hillsboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hillsboro
#1 Best Value Hotel in Hillsboro
#2 Family Hotel in Hillsboro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Hillsboro 2*
Number of rooms: 49
Reservation Options:
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Also Known As:
Super Eight Hillsboro
Hillsboro Super 8
Hillsboro Super Eight

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