My sister is getting married January 12, 2013. I made a reservation for this hotel on-line (webervations) on August 10, 2012. I booked a two night stay for 1 room, and an additional 2 rooms for a one night stay. I got a confirmation email for both. After talking with my family, I realized I needed one more room for Saturday night. So I called the hotel, last night Dec 5th, and was told that they were not accepting reservations for the new year (which is only 3 weeks away). And I was extremely flabbergasted because I had already reserved 3 rooms for the new year back in August. The clerk on the phone was able to confirm that I did have a reservation, but was still unable to add an additional room for me. He took my number and had the manager call me today. Today I spoke with Marilyn, who basically repeated to me what I had been told the night before!! They were not accepting reservations for the new year. Her explanation was because they did not have the new rates yet. And when I asked her when they expect to know when the "new rates" would be available she had no answer for me. She said she would call me when the new rates were ready. So then I called my sister, the bride, and informed her of my issue with booking another room, and advised her to call to confirm her reservation that she had also booked online. She also spoke with Marilyn, who said she would call her back and let her know. My sister did not receive a call back today. When she followed up this evening, she was told by the clerk that answered the phone that she would need to speak with the manager, Marilyn...... So my sister mentioned that she had already spoken with Marilyn earlier that day, and was getting nowhere with her & was there any other manager or the owner who she could speak with? She was told that the owner, Bill Jones, was unavailable and that she would have to address her issues about service with the manager, Marilyn!!!! I can only describe my dealings with this hotel as moronic and extremely baffling!!!! I fail to see how these business practices lead to satisfied customers!! And the REALLY BAD thing about this is, I haven't even gotten the opportunity to stay at this hotel.......
- Official Description (provided by the hotel):
- Make yourself right at home when you stay at Hotel Texas Hallettsville. Our welcoming hotel invites you to kick back, relax and enjoy your stay at our newly built hotel that sits on nine acres in the scenic heart of South Texas. Surrounded by quiet and only minutes away from the Eagle Ford Shale, we offer more comforts and conveniences than other hotels in Hallettsville, Texas. We offer a Large pool, high speed internet, wired and wireless. 32" flat screen TV, micro/fridge & desk in every room. Picnic area, meeting room. Complimentary hot breakfast every morning! Scrambled eggs, bacon, sausage, biscuits, fruits, juices, coffee, sweet rolls, gravy, Texas-shaped waffles. ... more less
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