I traveled to Great Wolf Lodge with my parents and my nephew who is 9 for Spring Break. We arrived on a Monday and left on a Wednesday. We did not have left early enough...
The positive: The lifeguards are extremely attentive. You can even see them nodding and counting as they actively monitor the pools. They also change position frequently which seems to keep them more aware. Also, the lines were not very long for the slides which allowed us to ride them as often as we wanted.
The negative: Let's start from the beginning. We were told that check-in was at 4 but we could arrive in and check in as early as 1 if our room was ready. We arrived around 2:30, stood in a very long line to be told they would call us when our room was ready. We checked all of our bags with the concierge and then set off to walk the property and grab a bite to eat. Around 3:30 my mom went to the front desk again to ask about our room. It was not ready but we were again told we would receive a call when it was ready. At 4:20 (check in was 4) we AGAIN went to the front desk and they finally gave us our key (we NEVER received a call). We then went to grab our bags from the concierge desk and find our room. When we arrived at our room my mom realized her small bag was not with us. She called the front desk and they said they may have given it to another guest but they would look for it. They explained that they did not want to disturb the other guests (who cared about us not having a bag!) This bag contained cancer medication along with other medication, nice jewlery, underwear, toiletries, makeup, etc. The biggest concern was obviously the cancer medication. Throughout our two days there we continued to check at the concierge desk and were told they were "looking for it" but it had not turned up. They offered to credit us $50 for the lost bag. $50!!!! It was unbelievable. We were going to have to cut the rest of our week-long trip short so that my mom could return home and order more cancer medication. The morning we were to leave my dad had the car packed by 7 a.m. and had gone to talk to the front desk. He talked to several people but it was clear people were not concerned with our experience. After we left Wednesday morning, we received a call that they had miraculously found my mom's bag.
Had we not lost my mom's bag, I would still never return. I had been warned by a friend that she had a terrible time at Great Wolf Lodge and laughed when I told her I would be going. The place is way too expensive for what you get. Our room had a toilet leaking on the bathroom floor, did not have any kleenex and had dirty toilet paper under the bed. Needless to say our next hotel stop at the Marriott was much cheaper and nicer.
The outside part is only open from 12-5 IF it is open at all. It was difficult to find a chair out there because it got so crowded. The indoor water park is stifling as the chlorine hurts your eyes after awhile (from just being inside) and you get to where it is almost difficult to breathe. The lazy river is very small and disappointing.
I cannot comment much on the food. The first day we arrived we did eat at the restaurant behind the lobby. It had a small menu but the prices were not terrible. However, we never ate at Great Wolf Lodge again. We would leave and go to a restaurant for each meal.
Just know what you are getting into should you choose to vacation here.
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- Also Known As:
- Great Wolf Hotel Grapevine
- Great Wolf Resort
- Great Wolf Lodge Grapevine