On the first day of our stay our wristbands initially worked to unlock our door. After a visit to the water park none of our wristbands would unlock our room door. We were wet and with two restless toddlers we were ready to get into our room.
We paid a visit to the front desk and informed them of the problem. The lady checked our wristbands and said they were fine. We then received a lesson on holding the wristband near the sensor to unlock the door. I told the clerk we had tried the wristbands every way possible and I believed there was an issue with the door. The clerk told me to try the wristbands again and if there was still an issue to give the front desk a call. I told the clerk our cell phones were locked in our room and she just stared at me.
My wife and I along with our two girls made the journey back to our room. We were still wet and miserable. We again checked our wristbands multiple times but could not get into our room. I found a phone and called the front desk. I received another lesson on holding my wristband near the sensor to unlock the door. The clerk said she did not know what could be wrong and if I wanted she would send someone to check it out. The clerk spoke to me as if I was just another country bumpkin who couldn't comprehend their advanced wristband/door lock technology.
The maintenance man arrived and I received another lesson on using the wristband. The maintenance man soon found out he couldn't get in using his card either. Eventually we got in and had the maintenance man in our room for another 45 minutes taking apart the door.
We rushed to get into dry clothes but still missed story time for the kids. We never received an apology. When I made a complaint to the front desk I was told this always happens and still didn't receive an apology.
We are still debating on returning next year because we heard from other guests that the kids love storytime and the other night time activities.
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- Also Known As:
- Great Wolf Hotel Grapevine
- Great Wolf Resort
- Great Wolf Lodge Grapevine