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“One off for an "upscale" RI” 3 of 5 stars
Review of Residence Inn DFW Airport North/Grapevine

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Residence Inn DFW Airport North/Grapevine
3.0 of 5 Hotel   |   2020 State Highway 26, Grapevine, TX 76051   |  
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Ranked #12 of 18 Hotels in Grapevine
Santo Domingo, Dominican Republic
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
“One off for an "upscale" RI”
3 of 5 stars Reviewed July 22, 2014

This property brags about itself being an upscale RI in their in room welcome package. Is there such a thing? This property was just average in terms of RIs I have stayed in. Desk staff could have been a bit more welcoming and receptive. Airport shuttle was prompt and convenient - offering late night pick-up service. Somehow a shopping list that was dropped off at the front desk with promised delivery the next morning got thrown in the trash and the employee even admitted that they were confused and threw it away. Room was average and well used - time for new mattresses. Will likely look for another place to stay next time I have to overnight at DFW.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, July 24, 2014
Thank you for your comments about your recent stay with us, We strive for perfection but seemed to have missed the mark during your stay with us, We love the good comments and we take the not so good one in stride as well as they only help us realize our shortcomings, We would certainly love a do-over if your travels bring you are way in the future, Feel free to contact me personnally if this becomes an option in the future, Thanks
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93 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Longview, Texas
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 14, 2014

Stayed there twice and was certainly a perfect location when we visited Grapevine Mills attractions. On the other side is NOT conveniently located if you plan to do something other than Grapevine Mills - driving to other nearby attractions (including DFW and Dallas area attractions) is not convenient. Breakfast was Ok but not superior. Rooms were clean and comfortable.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, July 15, 2014
Thank you for choosing the Residence Inn Grapevine for your most recent stay, We are centrally located between Dallas and Fort Worth and yes there is much to do if you just want to stay in the Grapevine area, Look us up next time your travels bring you our way.
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1 review
5 of 5 stars Reviewed June 26, 2014

I have stayed here twice on business and have found the customer service to be stellar! Every single employee is extremely friendly, and they go above and beyond expectations. Yesterday morning, I went to the yummy breakfast buffet and asked for some fresh fruit. The amazingly kind gentleman manning the omelette station pointed me in the direction of the fruit bowl and asked if I would like some fresh cut strawberries in addition to what was offered (yes, please)! He then came back around to our table to ensure everything was satisfactory. I wish I had gotten his name, as he is the main reason for this review and deserves some recognition for being awesome! The young man that delivered my room service the night before, right after the restaurant closed for the evening, was also amazing and didn't make me feel like I was putting him out for my last minute order. In terms of the rooms, they are large, clean and comfortable. I've never had an issue with cleanliness or noise, and always sleep soundly through the night. It's in walking distance of several restaurants, and there's even a LEGOLAND Discovery Center across the street if you have kids. Great for conferences! Highly recommended!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, June 30, 2014
Omlette man here, Thank you sooooo much for the kind words regarding your stay and experience, We pride ourselves on going just a little further than one might expect, Ill pass along your comments to javier as he is one of our stars that make things happen always with a smile.
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Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2014

I stayed at this hotel for 2 weeks and had a great experience. Hotel staff was helpful and friendly. The rooms are large and standard for a residence inn. It was quiet during the day and at night. There are plenty of restaurants and shopping in the area. Hotel shuttle takes you where you want to go if you don't have a car. I will definitely stay here again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, May 14, 2014
So glad you enjoyed your stay with us, Look us up in the future whenever your travels bring you back to our area.
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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 1, 2014

From the moment you walk in the door, the staff greets you with a smile and treats you like a valued guest. I got through check-in quickly, and was given a tip as to where to park and which entrance to use that was the most convenient to my room.

When I got to my room, it was clean, quiet, spacious and comfortable. I slept great, and had a tasty breakfast the next morning.

I can't say enough nice things about this property. If you need a hotel in the area, THIS is the place to choose!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, May 2, 2014
We are very happy that you enjoyed your stay with us sounds like the staff is doing their absolute best to be inviting and pleasant , they are a great team, Thanks again
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PA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 18, 2014 via mobile

I'm writing this as a guest of this hotel right now. This is probably one of the best properties I've stayed in during our many trips to Grapevine, TX.

From the moment we checked in, everyone we encountered were professional and friendly. We enjoyed our conversation with Terry, the sales manager as well as Karen who we found out was Marriott Employee of the Year. I can see why with her personality and helpfulness. She keeps the breakfast top notch with adding her special touches such as blueberries for waffles. Last night they had a light supper which included two types of soups, pasta, salad with all the trimmings and even included beer and wine. Karen also had delicious pastries and cheese cake ice cream cones for dessert. Along with her Easter decorations she went above and beyond.
Our room is spacious and has all the comforts of home. King size bed, with pleasant tones of gold and blues for decor. Kitchen area is fully stocked and immaculately clean.
Whenever I'm in Grapevine, this will be my home. Great job done by a wonderful staff!

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, April 22, 2014
I like it, Thank you sooo very much for the kind words in regards to your stay with us , Our staff really are a bunch of gems, Sounds like they are just doing what they always do make you feel at home away from home!
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Belton, Texas
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 16, 2014

Stayed for two nights on a couples trip. We previously lived in the DFW area so chose this hotel knowing location, etc. Husband on crutches with a broken foot so wanted to be somewhere not too large. Hotel staff was very courteous and helpful. Room was nice, very clean and comfortable. We were two rooms away from the elevators and didn't have any trouble with the noise. Yes, when you are right on top of them in pretty much any hotel, they are noisy so we always request a room away from the elevators. We asked for close this time because of my husband but not right next to and we were just fine.
The only drawback was the breakfast. It's a standard hotel fare breakfast and the food was fine but both mornings the dining room was very crowded and they had one person working which wasn't enough. They had trouble trying to keep up with keeping everything restocked, cleaned, etc. Just need to get some extra help in there on busy mornings otherwise we would stay here again with no hesitation.

Room Tip: request a room away from the elevators
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, March 17, 2014
Thank you so much for the kind words, we actually do have two attendants on everyday ill have to find out where the other one was hiding, Thanks again!
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Additional Information about Residence Inn DFW Airport North/Grapevine

Address: 2020 State Highway 26, Grapevine, TX 76051
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn DFW Airport North/Grapevine 3*
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Also Known As:
Residence Inn Dfw Airport North/Grapevine Hotel Grapevine
Residence Inn Grapevine
Grapevine Residence Inn

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