This property brags about itself being an upscale RI in their in room welcome package. Is there such a thing? This property was just average in terms of RIs I have stayed in. Desk staff could have been a bit more welcoming and receptive. Airport shuttle was prompt and convenient - offering late night pick-up service. Somehow a shopping list that was dropped off at the front desk with promised delivery the next morning got thrown in the trash and the employee even admitted that they were confused and threw it away. Room was average and well used - time for new mattresses. Will likely look for another place to stay next time I have to overnight at DFW.