Checked into hotel very late and they placed me in a room right behind the elevator. Noise was horrific all night long. When I asked to change rooms the next morning, they allowed me too but the front desk person in no way recognized that the noise was ridiculous coming from the elevator. When in fact, the front desk joked about the noise to one of my colleagues who checked in earlier that night. Totally disrespect in my opinion especially to a platinum elite customer.