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“Elevator noise” 2 of 5 stars
Review of Residence Inn DFW Airport North/Grapevine

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Residence Inn DFW Airport North/Grapevine
3.0 of 5 Hotel   |   2020 State Highway 26, Grapevine, TX 76051   |  
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Ranked #13 of 18 Hotels in Grapevine
Sewell, New Jersey, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Elevator noise”
2 of 5 stars Reviewed March 14, 2014

Checked into hotel very late and they placed me in a room right behind the elevator. Noise was horrific all night long. When I asked to change rooms the next morning, they allowed me too but the front desk person in no way recognized that the noise was ridiculous coming from the elevator. When in fact, the front desk joked about the noise to one of my colleagues who checked in earlier that night. Totally disrespect in my opinion especially to a platinum elite customer.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, March 17, 2014
We do apoligize for the noise you encountered and are looking into what you described so as to find a solution and again for the words you encountered from our front desk staff, We would like to award you with 1000 marriott rewards points, Thank you very much for the feedback.
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93 reviews from our community

Traveler rating
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    4
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Saint Pete Beach, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

An extraordinary staff, from the driver, jessica to the Director of sales and marketing Lori Bollman, We stayed one week and they treat us wonderful. I wish we would stayed longer. Nice rooms, with kitchen, outstanding breakfast, very well located. Highly recommended. To all of you thank you for making our statying so pleasent.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, February 11, 2014
WOW, Thats what I like to hear from our so very valued guest, Thank you for the kudos, I will certainly passed them along to the associates, Please get wit hus when you come to our area in the future.
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South Florida
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed December 10, 2013

I can't be more complemintary about how nice and friendly the hotel staff was. The rooms were spacious and clean. I will say this though, do not get a room anywhere near (I mean as far away as possible) the elevators. It's weird, the elevators make this pounding noise that can be heard all the way down the hallway.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, December 13, 2013
Thank you so much for the kind word's regarding our wonderfull staff, It is their goal to please, And as you saw for yourself it shows, One of our saying's goes that we want you to want to come here to work not have to come here to work, Also rest assured i will be taking a look at our elevators to ensure they are as quiet as can be, Thank you again and please look us up when your travels bring you to our area.
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Summit, NJ
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 7, 2013

My wife and I stayed here while I was in Dallas for business. So we combined a business's trip with a personal trip. We really enjoyed this hotel. Our suite was perfect. We liked the having the on site Resturaunt but only used it for drinks and appetizers (which were great).

The staff was friendly and attentive to our needs. There was an fortune 100 executive convention nearby so there were many executives milling about and everyone got the VIP treatment

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, November 11, 2013
Thank you very much for the kind words about your stay at our hotel, And yes our goal is that everyone gets the star treatment when you are at The Residence Inn Grapevine, We are glad you enjoyed your stay with us and hope you will look us up in the future when your travels bring you to our area, We will be sure to share your comments with our staff!
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Top Contributor
99 reviews 99 reviews
9 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 9, 2013 via mobile

We chose this hotel mainly because the room rate was lower than similar hotels. It was not five stars across the board but it was clean, comfortable, reasonable priced and the staff was both friendly and professional. The breakfast was included and absolutely wonderful. Our room had a full size kitchen (for a hotel), full size refrigerator with ice maker, microwave, dishes and dishwasher. We reserved on-line and everything was as expected except our room did have two flat screen televisions (the outdated picture online shows a older tube style TV. Great stay. I have yet to be disappointed by Residence Inn! Thank you.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, September 11, 2013
Thank you for the kind words about your stay with us, We are very competetive in our pricing structure to ensure you get your money's worth from the hotel and its staff, We are also 1 of only about 3 other Residence Inns in the nation that are full service, Yes we have a restaurant , Bar and room service available, The Library Bar and Grill also does an enormouse amount of off premise catering if the need ever arises, Thank you again for your review!
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Haltom City, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 5, 2013

This hotel is beautiful! It's in a great location with many things to do and places to eat all around it! The hotel itself is very clean, open, and bright! We spent one day and one night over Labor Day weekend and had two rooms. The check-in experience was AWKWARD! We have a "Elite" status and the desk personnel insisted on asking us detailed questions about who and why we were there. Even when we handed them our Marriot credit card, they questioned us if that's the card we were going to use. For such a beautiful hotel, the staff could use some training in customer excellence!!! It would have been a better experience, but for the desk staff.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, September 6, 2013
We do apoligize that you felt awkward with the question asked, The first question why are you here is for sales and marketing information that we gather just to see who our customers are and how we may better serve you, The second question in regards to the credit card is so that if you used say a debit card to reserve your room and you do not want that to have a hold on your bank account we need to make the change in our system, Once again we need to make the questions sound as warm and hospitable as the rest of your conversation at check-in, I will review these procedures asap to our front of the house team to assure we are not being overly intrusive,Thank you for your time in writing the review as you can see we really do care about your thoughts, Feel free to call on me personnally if your travels bring you to our area, Sincerely
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Colleyville, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 3, 2013

Our family rescued an 80 lbs Labrador Retriever in Jan. This would be our first "road trip" with him and we needed a pet friendly hotel. My husband found this hotel by calling Marriott directly.

It was a perfect match for our needs. Also only 1 of 3 Residence Inn's in the country who offer a full restaurant/bar.

Excellent location. Outlet Mall across the street. Bass Pro Shop next door. Multiple restaurants
within walking distance.

We found the staff friendly and helpful. We stayed in a suite and had all the room we needed. The breakfast fare was excellent. Staffers in the breakfast area on hand to continue the service without interruption. We will stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClementeEspinosa, Manager at Residence Inn DFW Airport North/Grapevine, responded to this review, September 4, 2013
WOW, Thats fantastic, We are a rescue family ourselves, Having rescued all of our last 5 doggies, Belgian Malinois, Golden (mix) Retriever, Shitzu, and a Yorkie Poo, Most recently a 72 pound jet black labradore thats a leader dog for the blind (my wifes), Pretty much all of our team here at the Residence Inn Grapevine are pet lovers and you are correct we enjoy all of our four legged friends and will ensure that their stay is as comfortable as yours, Always stop by the front desk before or after a walk and get them a treat, They are always on hand, And Thank you for your favorable review of our home!
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Additional Information about Residence Inn DFW Airport North/Grapevine

Address: 2020 State Highway 26, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn DFW Airport North/Grapevine 3*
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Also Known As:
Residence Inn Dfw Airport North/Grapevine Hotel Grapevine
Residence Inn Grapevine
Grapevine Residence Inn

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