Pros: Quiet, good location
Cons: Customer Service, room size
Probably one of the worst Residence Inns I have stayed (amongst 100s). When I walked in to check in, the front desk gal was stuffing cookies (from the cookie plate for guests) into her mouth. When she was able to talk she said hello while wiping crumbs off the counter. She checked me in and made no mention of my Marriott Rewards status. I asked her about it just to make sure I would get my points and to see if I was offered a complimentary upgraded room for being Gold. She had to look it up and finally said "it's in there". I asked if my room was upgraded, she said she had no idea, that it was all in the computer already. I then asked if there would be a manager's reception in the evening. Again she had no idea what that even was. Luckily the manager was walking by and jumped in. He said they only have the reception two days a week since this is one of two Residence Inns in the country with a restaurant and that the restaurant wouldn't make any money if they did manager's receptions every night (like all other Residence Inns). At least he was direct.
I went up to my room. The room is very small if you are used to other Residence Inns. There was a used, open bottle of water in the freezer I am guessing came from the previous guest. The stay was fine. It was quiet despite the proximity to the freeway. Note that using your GPS on the address listed will get you lost. If you call the hotel, they will give you a different address to use or you can just use the Bass Pro Shop in Grapevine since it is right next door.
On the final morning of my stay, I went down for coffee. I asked the same young lady who checked me in if there were any newspapers. She said she just took the last one. Later when leaving the hotel, she was nice enough to holler at me walking out the door and let me know she was now finished with the newspaper and that I could have it if I wanted it.
The only other notable memory was that I had to call the front desk to get our garbage can under the sink emptied. It was overflowing but housekeeping somehow missed it when servicing the room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback, Believe me that we will be reviewing service standards and training to resolve the issues that you encountered, This is obviously not what we would like our service to be a part of, Thanks again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.