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“Great hotel and superb staff” 4 of 5 stars
Review of TownePlace Suites Dallas Grapevine

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TownePlace Suites Dallas Grapevine
3.0 of 5 Hotel   |   2200 Bass Pro Court, Grapevine, TX 76051   |  
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Ranked #2 of 18 Hotels in Grapevine
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Erie
1 review
“Great hotel and superb staff”
4 of 5 stars Reviewed July 31, 2014

I picked this hotel as it was near the Gaylord Texan, which was the actual location for my meeting. This hotel, combined with the Courtyard provided the amenities I was looking for including pool and fitness centre; both were very good. My only comment was that my internet connection was a little slow at times.
I had some billing issues, and the weekend evening staff member at the desk work with me to resolve them. Great job. Looks like there is some companion development planned for the area which will be a nice addition to the hotel. I'd stay here again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas Grapevine, responded to this review, September 3, 2014
Thank you so much for taking the time to share your experience with our hotel. I am so glad that our team was able to assist you with your billing issue. We are constantly striving to provide an excellent guest experience and your feedback is valuable in assiting in achieving this goal. We hope to see you again the next time you visit our great city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
    93
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    8
    2
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 26, 2014

Had a wonderful stay! Room was spacious and clean - perfect for our family! And Joseph at the front desk was so incredibly helpful and friendly!
The pool was lots of fun and the location was great - close to everything.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas Grapevine, responded to this review, July 28, 2014
Thank you so much for sharing your review! We are so glad you enjoyed your stay and were able to relax out by the pool. Joseph is a great team member and we will share your kind comments with him! Thanks for staying with us! We look forward to welcoming you back the next time you come to Grapevine!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 26, 2014

Just got back from a two night stay at this TownePlace Suites. It's obviously brand new, and attached directly to a Courtyard. The room was nice and clean, and the beds were comfortable. The only complaint I have is that the breakfast is supposed to last until 9 am, but when we got down there at 8:30 there was almost nothing left. No milk was left in the mini fridge, the orange juice was out, and there were no muffins left. We would have said something, but there was a line at the front desk, and we were in a hurry to get on the road. However, they should stock the breakfast area until 9 am without anything having to be said. Besides that, it was a very nice stay.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas Grapevine, responded to this review, July 28, 2014
Thank you so much for taking the time to share your experience with our hotel. I do apologize that our team did not have the breakfast fully stocked at your departure. I do appreciate this feedback and I will be working with our leadership team to ensure we are fully stocked and ready at every moment! We hope to welcome you back next time you are in Grapevine! Thanks for staying with us!!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Really nice and clean rooms! Hotel staff are a delight and make the stay enjoyable. Stayed for 5 nights and wished I didn't have to leave!!! If you're wanting a hotel that feels like home, stay here!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas Grapevine, responded to this review, July 28, 2014
We are so delighted you enjoyed your stay with us! Our fantastic team strives to ensure our guest have that home away from home! Thank you so much for sharing your review. Thanks for staying with us. We look forward to welcoming you "home" the next time you are in Grapevine!
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1 review
5 of 5 stars Reviewed July 21, 2014

The staff was extremely friendly and helpful. The room was very spacious and clean. Breakfast had great taste and a good variety. Even had a room that I could see the fireworks from. Inside and out the hotel was spotless. Plenty of free parking was available. The hotel is near amazing entertainer and many fine places to eat.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas Grapevine, responded to this review, July 28, 2014
Thank you so much for taking the time to share your thoughts on your recent stay with us! Our team takes great pride in providing amazing service to our guests. I will be sure to share your comments with them. Thanks for choosing to stay with us!
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1 review
5 of 5 stars Reviewed July 11, 2014

Stayed at this property for one night and thoroughly enjoyed it. The room was spotless, and the Container Store shelving/desk supplies were a nice touch. The spacious layout of the room made it a very comfortable place from which to work.

Hotel staff was very friendly and accommodating.

The location offers close proximity to lots of great dining and shopping options.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas Grapevine, responded to this review, July 28, 2014
Thank you for your great review of our property. We are so thrilled to partner with The Container Store for our great options in the room. I am very glad to hear you were able to spread out, work and relax in our suite. Thank you for staying with us. We look foward to welcoming you back the next time you are in Grapevine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kyle, Texas
1 review
5 of 5 stars Reviewed July 10, 2014

We were very pleased with our stay here this week. Rene was so helpful from making reservations to the time we checked out. The hotel was clean and inviting. We had three kids with us and the pool area was their favorite place in the hotel. The two room suite was perfect for our stay. Our main goal was to go the Lego Discovery Center in Grapevine. We were conveniently located near it. Overall, we would love to stay here again.

Room Tip: The two room suite has two queen beds and a sleeper sofa.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas Grapevine, responded to this review, July 28, 2014
We are so pleased to have been part of your recent visit to Grapevine!! Thank you so much for taking the time to share your review. We have a wonderful team and Rene is a wonderful part of this team. We will be sure and share your kind comments with him. Thank you again for staying with us. We hope to see you again soon in Grapevine!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Dallas Grapevine

Address: 2200 Bass Pro Court, Grapevine, TX 76051
Location: United States > Texas > Grapevine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 18 Hotels in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — TownePlace Suites Dallas Grapevine 3*
Number of rooms: 120
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