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“Wished that we could have stayed longer!” 5 of 5 stars
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
4.0 of 5 Resort (All-Inclusive)   |   1501 Gaylord Trail, Grapevine, TX 76051   |  
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Lone Star Christmas
Ranked #14 of 18 Hotels in Grapevine
fayetteville
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Wished that we could have stayed longer!”
5 of 5 stars Reviewed January 5, 2011

My family and I decided to stay at the Gaylord Texan to take in all that the hotel had to offer. The decor of the hotel for the Christmas season was AMAZING! We got a military discount for our stay and the man who checked us in even upgraded our room to have a balcony that faces the atrium. Free of charge! And believe me, it made all the difference. The view was fantastic!

The restaurants were great and the entire staff of the Gaylord Texan are very friendly. You can have a great time just strolling around the atrium and all the little shops that the hotel offers. If you ever get a chance to visit in December, don't miss out on the ICE exhibit that the hotel hosts. Everything was made of ice and both my husband and my two children had a blast!!

I just wish that we had more time! :)

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,358 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Texas
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 4, 2011

We stayed at the Gaylord Texan from 12/25 thru 12/27. First of all, this place IS very pretty and big (the Texas way). However . . . This place is WAY overrated and overpriced ($15 for a daily "resort" fee - which consists of 2 bottle waters per day and a newspaper that you had to ask for at the front desk; parking was a separate fee).

We had to wait in line (for about 10 mins. or so) to get to the front of the hotel to drop off our luggage (while hubby waited, I proceeded to walk up there and check-in. the check-in process was quick and great). No bigge since it was Christmas Day. When we got there though, there was a bunch of valet guys hanging out, but not one bell service to help us with our luggage. I went and got a luggage cart myself and we loaded our luggage onto the cart. I proceeded to take the luggage to our room while hubby went to park the car. It wasn't until I pass by the Bell Service / Luggage desk (not knowing) did one of these schmucks offered assistance. I didn't need any help then - I already loaded all the luggage on the cart and was already part way to our room!

On 12/26, we decided to grab some sandwiches and pasta (for the kids) for lunch after checking out ICE! (which cost $24.95 per person and you could see it all in about 20 mins.! WAY overpriced for looking at some ice sculptures). We went to the coffee shop and got 2 sandwiches, a pasta salad ($9), a coffee, a smoothie ($5; tasted more like a slushie), 2 cookies and a bag of chips - $47!! The sandwiches were nasty! Included with our package was a hot buffet breakfast each morning at the Riverwalk Cantina - that was alright, hence the reason for the 3 stars instead of 2.

In addition, on the 2nd day, we noticed that our room was not cleaned yet and it was already 4PM! I saw the housekeeping down the hall and proceeded to ask one of the ladies . . . to no avail - "No habla ingles". I moved onto the 2nd and 3rd ladies and got the same answer each time - "No habla ingles". The 4th lady said the same thing to me, but also called out to some man down the hall, who happened to be their supervisor and he spoke English, so I was able to ask him about our room. He said something to the affect that they were shorthanded and that our room would be cleaned shortly - and it was, around 5PM.

I would NOT recommend this place to anyone . . . unless it's on someone else's dime, I mean hundred's of dollars, not dime. Or maybe not even then. We stayed at other hotels which cost less than half of what it costed at the Gaylord Texan and got WAY better service, amenties, cleaniness, etc.

  • Stayed December 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Houston, Texas
1 review
4 of 5 stars Reviewed January 4, 2011

The Gaylord at Christmas is a wonderful place to celebrate the season. There are plenty of activities for all ages. Our group ranged from age 2 to 63, and we all enjoyed it, and would do it again. Our only complaints were "in hotel" dining for breakfast is very limited. There are 2 coffee shops with pastries, but only one restaurant in the hotel that provides a full breakfast and with this many people in the hotel, you have to plan to get up really early, or stand in line....The other complaint is the uncomfortable mattresses--really need upgrading!

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 3, 2011

I must say I was initially hesitant to visit the Gaylord Texan after reading some of the reviews, but we are glad we went!! We did the Spa Sensations package, and received excellent service from the moment we arrived, We had a speedy personal check in service, great room overlooking the Atrium, comfortable beds, and even a turn down service in the evening! The room was super quiet despite its location, and super dark once the curtains were drawn for the night. My only thought was the dazzling Christmas display (of which we had a great view) does attract a lot of day visitors, but we escaped most of that by spending our time in the spa/fitness area and exploring other parts of the resort. All in all a well-spent time.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Coppell, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2011

We stayed at the Gaylord Texan as locals during a few days of a home renovation. Our room was exceptionally quiet and well-appointed, even at the "bargain" rate that we secured online. We chose a non-atrium room; we declined an upgrade offered at checkin for a room looking inward because we dislike inside high balconies. The view out our window was stunning, looking toward Lake Grapevine and the late fall foliage. The holiday crowds were large but the resort managed them efficiently. Our stay was low-key, with our only major resort activities being a morning at the spa (calm and immaculate) and an excellent room-service breakfast. We definitely would return--a splurge for us, but very restorative.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Worth, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2011

The hotel, the building grounds, staff, location, decor, facilities, interior gardens,... etc All of it is beautiful, clean, well kept, "like new" condition. Also this hotel has all the things you can think of. Gym, spa, bar, club, coffee house, restaurants,, shops, pool, you name it.

However, its almost like look but don't touch because everything is extra and expensive. Inside the room is no different from a Hilton or Holiday Inn for that matter. I have stayed at much cheaper hotels with same quality room & bed for much less and with free breakfast. We went in town for affordable meals.

Beware of the $16 resort fee that is not mentioned when you book online at their website. With that plus parking and taxes a $159 per night became $220. The resort fee is for things you get for free (or included in the room price) at most hotels, such as WIFI.

If I was rich, I would stay there all the time, but I'm not so I might stay somewhere cheaper next time and spend my savings doing something fun.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 1, 2011

I would not recommend this hotel. For family's on a budget. Nicely decorated.but that's all. Bed was hard as a brick. Room was not worth $300 a night.

  • Stayed December 2010
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Gaylord Texan Resort & Convention Center, responded to this review, January 4, 2011
Thank you for sharing your feedback from your recent stay with us. We pride ourselves on providing the highest level of customer service, facilities and Special Events for our guests at the Gaylord Texan. We apologize that you did not feel that your stay was satisfactory. We would greatly appreciate the opportunity to discuss your stay with you personally. Please feel free to contact our hotel directly at VoiceOfTheCustomer@GaylordHotels.com, and we will be happy to address your individual issues with you directly.

Thank you.

Gaylord Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gaylord Texan Resort & Convention Center

Address: 1501 Gaylord Trail, Grapevine, TX 76051
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Grapevine
#10 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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Also Known As:
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine

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