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“Not worth the price you pay........” 3 of 5 stars
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
4.0 of 5 Resort (All-Inclusive)   |   1501 Gaylord Trail, Grapevine, TX 76051   |  
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Ranked #14 of 18 Hotels in Grapevine
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“Not worth the price you pay........”
3 of 5 stars Reviewed July 27, 2005

I will admit that the resort itself is beautiful. I was in awe when I walked inside and got my first look at the atrium. It took quite a while for me not to feel so overwhelmed. The room was very clean and check in/out was very simple. We were supposed to have a room with 2 queen beds (because that was all the reservations person could find), but when we got there they were able to put us into a King bed with atrium view. If you don't get an atrium view, you are indeed looking at the parking lot. I discovered they charge a $10 "resort fee" which is basically for two "free" bottles of water and a newspaper. You also have to pay $18 for valet parking. You can park yourself, but you'll walk forever trying to get back into the front door. We took an icechest because we had been at several hotels in the dallas area for our stay and were not wanting to leave it in the truck. We were told by the bellman that the managers would confiscate it if they were to see it. Evidently they aren't allowed in the resort. The pool is definitely too small for the size of the resort. Everytime I went down there, it was so crowded it felt clostrophobic. The food was great, but just way overpriced. As we were leaving we discovered that you can visit the resort during the day and eat at the restaurants, but don't have to be a guest in one of the rooms. It will be a great place to visit and take our kids to see how "neat" it is, but we will not be staying there again.

  • Stayed July 2005
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,372 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Top Contributor
82 reviews 82 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed July 24, 2005

We live in the area and this was our second stay at the Gaylord Texan. We booked the SummerFest package which included self-parking, the resort fee and breakfast for 2 adults/2 kids at the Riverwalk Cafe for a reasonable price - not cheap but reasonable compared to their regular prices. My kids weren't happy that all the atrium rooms were full but our room did have a nice view of the lake. We ate dinner at the Texan Station which was more expensive than the same type of restaurant would be elsewhere but considering we didn't have to go out in the heat (over 100 degrees), it was worth the slight extra expense. Our server was very friendly and gave us two parking passes to use in the future (he asked if we were locals). Being able to walk around on their beautiful property in air conditioned, bug free comfort is wonderful!

I do agree that the outside swimming pool is too small for such a large resort and the hot tub/whirlpool is ridiculously small and overrun by kids. This is the only area of the hotel that I think needs major improvement.

We knew this was a resort with resort pricing (do your homework before you go!) and we used this as a mini getaway to treat ourselves.

  • Stayed July 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 of 5 stars Reviewed July 19, 2005

We were not pleased with the serivice we got here. First they messed up our reservations. We asked the bell person for where a certain restaurant was and he did not know and made up the info of where it was located. Then we had to get new keys to get into our room on a second day there. They told us we needed a voucher to eat breakfast and we did not need one , they never even asked us for one but made a big deal about it at the front desk. It was like one person never knew what the other person was doing. Alot of disorganization ! They are a three star hotel with five star prices. They have the property of a five star hotel but the personnel of a three star hotel. We would not stay there again. Maybe if the service changed we would think about it!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Texan Resort & Convention Center

Address: 1501 Gaylord Trail, Grapevine, TX 76051
Location: United States > Texas > Grapevine
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Grapevine
#10 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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Also Known As:
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine

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