I was at the Gaylord for a conference. The hotel and the conference facilities are amazing. I got lucky with my room, which was on the 9th floor with an outdoor balcony overlooking the lake. I made full use of the fitness centre, pools, restaurant and bars; I was not disappointed at all. I felt welcomed and comfortable during my stay. (Not sure about the wifi - it was free for us because of the conference)
But why did I give only 4 stars? The staff. The main hotel staff were fabulous, extremely helpful. However there was a small minority who overstepped the mark. A few of the catering staff appeared to be over anxious and unapologetic at all times. Whisking a way unfinished plates of food without asking if we were finished. I had a serving plate taken away when I was in the process of getting food from it. On one occasion a bar staff member made a comment about how we must earn a lot to be staying at the hotel! Then there was the vacuuming the hallway outside the rooms at 7am; who does that?
Also, beware of the transport staff at the front. We were quoted a ridiculous price for a taxi to Dallas and Forth Worth. When we asked the concierge, he ordered a taxi at half that price.
- Official Description (provided by the hotel):
- You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place so you can have it all. ... more less
- Reservation Options:
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- Also Known As:
- Gaylord Texan Hotel Grapevine
- Gaylord Texan Resort And Convention Center
- Gaylord Texas Resort
- Gaylord Texas Hotel
- The Gaylord Texan
- Gaylord Texan Grapevine
- Gaylord Texan Resort Convention Center
- Gaylord Grapevine