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“Beautiful property” 4 of 5 stars
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
4.0 of 5 Resort (All-Inclusive)   |   1501 Gaylord Trail, Grapevine, TX 76051   |  
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Ranked #12 of 19 Hotels in Grapevine
Kansas City, Kansas
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Beautiful property”
4 of 5 stars Reviewed July 5, 2014

Beautiful hotel to just walk around and explore-lots to do. Spent a day at there waterpark (they bus you there). Tad small but an amazing lazy river. Kids will enjoy the waterpark and hotel to explore.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,234 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port neches,tx
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 of 5 stars Reviewed July 5, 2014

My family just returned to The Gaylord for a quick family vacation. We went to the resorts water park"Paradise Springs" and had a blast. The food was pricey of course, but it was delicious. We had no complaints with our visit and always look forward to deals they send out in the emails.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Texarkana, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 5, 2014 via mobile

The workers at rude. There is absolutely no security. Don't expect to get to enjoy the pool because people put towels out to save chairs and it makes others have to just stand around and wait for the rude and disrespectful people to decide they want to leave the pool. A large percentage of chairs are only used by towels. The managers at the hotel are very young and inexperienced and if there is any type of problem, they will side with the person being the loudest because of their fears and insecurities. Horrible atmosphere!! Do not take your children to the pool because it is not a family place. Most everyone is drinking heavily. Very expensive and will be a waste of your money and time!!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 5, 2014

What a horrible experience, what should have been a delightful birthday for my best friend turned out to be a disaster. I had booked our reservation on line with the atrium view only to learn that I would have to pay an additional $40 for that view. Travis our front desk clerk who showed little to no empathy or compassion refused to budge as did the front desk manager. Needless to say I again paid the upcharge and figured I would fight the charge later. Well now it's later and the 5 star hotel gets a negative review. In addition the Italian restaurants attitude was no better then the front desk. We arrived late (9:30) and had a late dinner at Zippoles, the sea bass was delicious and when the 4th person arrived at our table to inform us that the restaurant was closed, I blew a gasket. I am the customer and you need customers to keep your business going... reviews can really hurt your reputation as a business. The lack of customer service not only in the restaurant and front desk was less then what was expected for the money that you made on July 2nd. I won't be back and you can bet that I am like that Faberge commercial... I will tell 2 friends and they will tell 2 friends and so on and so on...

Room Tip: When booking on line, print your receipt and make sure to take it with you. This will outline exact...
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Green Features: Remove the trash that was piled high in your vending rooms.
  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muskogee, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2014

Pros:Everything at this hotel is wonderful, It's spotless, service is excellent and fast, staff is accommodating and friendly. We stayed in an atrium room with a balcony, it was wonderful.
Paradise Springs (their outdoor water park)was a great place to hang out with the kids, they even have an area just for toddler. You get 2 free bottles of water a day and there are activities going on throughout the hotel. On our last night there our son was sick with a fever and the front desk was able to locate some children's Motrin for us.

Cons: Expensive, not saying it's not worth it but the price can be pretty steep. The rooms are not that expensive but everything else is. Self parking $17 +tax a day, resort fee $18+ tax a day. A bellhop helps you unload at the door-tip, a different bell hop brings your luggage to your room-tip, - they do an excellent job( so worth the tips ).The food is expensive, we ate at Texan Station, it was expensive but good and big portions. This hotel is so huge you will get lost at least twice! Checkout is at 11 and if your not out they'll charge you a $250 late checkout fee according to the letter attached to our bill we got early on our checkout day. (morning of the 4th of July).
Great overall experience, we will go back.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cherry Hill, New Jersey, United States
Senior Contributor
33 reviews 33 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 3, 2014

I have been to the Gaylord twice for work events and both times the experience was the same, I was either lost trying to find my way around or I was paying really high prices for very average food. I will say everyone who works there is a complete pro, and I highly recommend the very expensive but worth it shoe shine.

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Head, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 1, 2014

I have to say this hotel was above my expectations. The hotel was clean and beautiful. Basically, everything is inside the atrium. Everything was easy to get to except that some rooms are located down long hallways. There is a small outdoor pool right off the atrium that sprays water near the bar area. There were many waitresses and waiters circling around so you never had to wait for a drink or food. There was also an indoor pool for those rainy days. This place is suited for both couples and families. Couples could enjoy a romantic evening dining at The Old Hickory Steakhouse. It was a little pricy but well worth it. If you are into sports, there is a huge television screen in the sports bar both inside and outside the bar. In addition, there are several televisions so I'm sure you'll find that certain game you were looking for. If you feel like dancing, there is a nightclub not far from the atrium. You could walk but there is a shuttle that runs frequently.
If you have children, they would enjoy some of the characters that stroll in the atrium. For example, they had a guy entertaining the children with a dog puppet and a clown. They will love the watermark. It is just the right size to keep the kids busy. There is a lazy river. However, you must take the shuttle to get there. It is too far to walk. That's the only drawback. It is located near the front entrance.
The hotel has shuttle service into a small, quaint town called Grapevine. You will have to pay a small fee. In addition, they have there own taxis so you don't have to worry about getting somewhere safely.
Overall, the place is spectacular! I would definitely go back.
If you do decide to go, have fun!!!!

Room Tip: Most rooms face into the atrium with a balcony. You would want to choose one of those. The rooms are...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Texan Resort & Convention Center

Address: 1501 Gaylord Trail, Grapevine, TX 76051
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Grapevine
#8 Business Hotel in Grapevine
#11 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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Also Known As:
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine

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