I came to check in at 3 pm on 1/18/14 and I was told that housekeeping was behind on rooms so I was offered a downgrade! When I said I rather wait, the front desk agent got upset.
So we decided to go eat whole waiting for the room. To my surprise, I was told by the hostess that only the people by the convention were allowed in. After waiting for 1.5 hours, I had to go back to the desk only to find out the room was still not available!
Finally, I went to get dinner and the restaurant had a 2-hour wait since their convention had taken it.
Disastrous experience! Never coming back.
- Also Known As:
- Gaylord Texan Hotel Grapevine
- Gaylord Texan Resort And Convention Center
- Gaylord Texas Resort
- Gaylord Texan
- Gaylord Texan Resort
- Gaylord Texas Hotel
- The Gaylord Texan
- Gaylord Texan Grapevine
- Gaylord Texan Hotel
- Gaylord Texan Resort Convention Center
- Official Description (provided by the hotel):
- You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place so you can have it all. ... more less
- Reservation Options:
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