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“Christmas Tour!” 4 of 5 stars
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
4.0 of 5 Resort (All-Inclusive)   |   1501 Gaylord Trail, Grapevine, TX 76051   |  
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$50 nightly credit
Ranked #13 of 18 Hotels in Grapevine
Dallas
Top Contributor
343 reviews 343 reviews
45 hotel reviews
Reviews in 77 cities Reviews in 77 cities
133 helpful votes 133 helpful votes
“Christmas Tour!”
4 of 5 stars Reviewed January 9, 2014

We did not stay here, scared off by some of the reviews, but we did take the grandkids to view the beautiful Christmas decorations and trains. We have visited at Christmas before and everything was beautiful and fun - especially trough the eyes of children - but some the decorations have been changed and I noticed several new activities for additional charges. The trains were a big hit and the life size gingerbread house too.

Parking was 12.99 and I felt it was worth it ... lots of good photo ops for kids ... then we got to leave and not deal with the crowds! Try to pick an off day to visit.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
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2,184 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma City
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 7, 2014

Stayed for the first time for the Cotton Bowl. The positives included very cute Christmas decorations in the atrium and the attention paid to making the hotel feel like the OSU official team hotel. I also thought the valet, bell and front desk staff were very welcoming upon our arrival. One of the negatives was a very average room for the price. The room was small, and the bathroom underwhelming (not even a curved shower curtain rod!). The bedding was pretty skimpy, not real comfortable. The housekeeping staff did not compare to the valet/bell staff. The only amenities left in the bathroom were a shower cap and moisturizer (had to hunt for shampoo, shower gel and conditioner). We left the room on Friday at 11:00 am and returned at 3:15, and the room had not been made up. The food in the restaurants was extremely average and very overpriced. Our kids are too old for the holiday activities offered for kids, but they looked fun for the very young set. However, every single activity was a separate fee, and extremely expensive. Had a very "nickel and dime you to death" feel to it. I was glad to experience the Gaylord Texan for the Cotton Bowl, but I doubt I would stay there again.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 7, 2014 via mobile

This hotel was the official hotel for the OSU Cowboys for The Cotton Bowl so we stayed there. It was beautifully decorated for Christmas which was a treat . The various restaurants on site had great food, but the service was very slow. This could have been because clearly the hotel was at capacity and many people were there to see the decorations. I will say that the room service was awesome and speedy with piping hot food brought to our room. The parking rates are really high for a resort that is in the middle of nowhere!

  • Stayed January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Forney, Texas
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 7, 2014 via mobile

We went to gaylord as a family for the dream works package. We always like the ice exhibit and the decorations they have there. We have been to gaylord more than once and this visit was the worst with the bed being hard and noisy every move was heard and the restaurant we visited which we have been to many times was bad food and bad service for tons of money. A beef fajita was $20 and the only thing I could stand was the beef and that wasn't the bests nod usually great food with great service. We only seen our waiter a couple times. My daughter had a blast and that was the important thing, but for what u get for the money it is so crazy. Even with being expensive I would say at least do it once.

Stayed December 2013, traveled with family
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Benton, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2014 via mobile

Have gone there for several years. This year I encountered ONE dept with acceptable customer service - the bell captain's stand of all places! The rest ... Coffee shop front desk room service maintenance dept Mexican cantina parking valet Ginghy's house Snow slide Ice exhibit All had a " I don't give a crap and really don't wanna' be here attitude". I was told be 3 people the hotel was out of coffee provided in rooms. BIG LIE. My grandson was hit on the forehead...bleeding and huge bump..and no one offered first aid. I DEMANDED the person who hit him come apologize. The parking valet overcharged me $27 EVERY day.
And every day I went to the front desk to get it corrected. Our room was not made up until I went to the front desk at 6 pm and ask to have it cleaned. Ordered a movie, it was blotchy & skipping. Called maintenance. They restarted it. Yep! You got it...charged $18 twice for 1 movie. I think I'm done with Gaylord.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 4, 2014

We stayed at the Gaylord Texan Resort for the 2014 Cotton Bowl. Check in time was 3pm - we got there at 4:15 pm and room was not ready. Waited until 5:15 until we finally got a room. One elevator on our side was never working the entire weekend so we either had to wait forever or take the stairs which was usually our choice. The Old Hickory Steakhouse was excellent. Very good food and service - bottles of wine were very overpriced though. The breakfast buffet in the Riverwalk Cantina was awful! Don't waste your time or money. Had to call on Friday at 3:30 pm to get our room cleaned. Hadn't been done. No shampoo in our room but had 2 bottles of conditioner. Overall this resort is huge, very hard to find your way around, very overpriced for what you get, did not handle the crowd very well. Disappointed and would not stay here again.

Stayed January 2014, traveled as a couple
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Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 4, 2014

This resort is huge, the decoration during December is beautiful. We chose this hotel because there were activities for the kids, they enjoyed the ice tubing, the ice sculptures were incredible (it is very cold even with the parka they provide but it is a most to see). The rooms are expensive $300 + they are average size, no sofa parking is also expensive. The food is ok for the prize.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Texan Resort & Convention Center

Address: 1501 Gaylord Trail, Grapevine, TX 76051
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Grapevine
#11 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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Also Known As:
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine

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