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“A little impersonal” 4 of 5 stars
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
4.0 of 5 Resort (All-Inclusive)   |   1501 Gaylord Trail, Grapevine, TX 76051   |  
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Ranked #12 of 18 hotels in Grapevine
Choctaw
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“A little impersonal”
4 of 5 stars Reviewed November 20, 2012

We stayed here for a weekend We did enjoy the lights for Christmas but otherwise the feature of ICE was a lot of money for a few minutes of freezing cold they do provide a jacket but they need to provide hand warmers
It is a large hotel and a bit impersonal maybe due to the size Our room was made up but the room for our other family was not so that is a thumbs down and they were in the same hall no offer of compensation either. You do pay resort fees which at least give you wifi and bottled water Parking is steap we paid less in Hawaii. Food is high and not so great for kids

Room Tip: I would say you may want to request a view of the atrium We overlooked the valet parking
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 18, 2012

We stayed at the Hotel for a "girls" weekend. It was a bit pricey and everywhere you turned we were having to tip people. The room was nothing to write home about. We were on the 9th floor atrium and the view was wonderful at night. The beds are hard and the room is nothing out of the ordinary. There were 4 of us and there were only 3 washclothes and 2 hand towels for us, not to mention 1 pk of coffee for the coffee pot. We attended the "ICE" exhibit and had purchased tickets for the 11 am slot....lines were long before you even got into the staging area. Once in the staging area, we waited another 1 1/2 hrs before being able to see the exhibit. There were no chairs or benches to sit and no restroom facilities while waiting. I definitely wouldn't recommend for elderly or people with back problems. The exhibit itself was nice, but wouldn't go back as it only took about 20 minutes to get through it.

Room Tip: Atrium views are great
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ormond Beach, Florida
Top Contributor
58 reviews 58 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 17, 2012

My company exhibited at a recent conference at the Gaylord Texan. The property is beautiful and well maintained, and of course, it's huge! A few things here that would make this a bit easier for business folks: there's no quick place to grab food on the same floor as the convention hall. When one of our team members went to find lunch, it took her 2 hours to find the quick serve place the floor above. While she was in line, it was announced they had run out of everything except cheese pizza. Seems like poor planning on their part, because this was a huge conference. She ended up having to go to a restaurant, order to go-food and wait. They aren't set up to do to-go food, so they only had linen napkins and real silverware which they told us to just throw away after we were done. There were several times I went into the restrooms across from the convention hall and five stalls were completely out of toilet paper. That's pretty unacceptable. Parking was a bit of a nightmare too. The parking garage that serves the convention center filled up by 9am, forcing us to park at the other garage which was 1 mile from the convention center. There wasn't a shuttle, and it was freezing, so our male staff member physically ran from the lot back inside. It was pretty bad. Negatives aside, the holiday decorations were beautiful and the shuttle service to the airport ($12/each way) was very helpful.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Carrollton, Texas
Top Contributor
90 reviews 90 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 16, 2012

They Gaylord is a nice resort with all the bells and whistles you'd expect from a first class family oriented resort. The rooms are nice but not outstanding. Service from the fresh faced staff is friendly but, as witnessed from the youthful appearance of everyone from the front desk to the wait staff, inexperienced. This doesn't mean it's not good, it means that this job is a stop along the way to another job for these folks. Which also means they have no vested interest in going above 'acceptable' service for the customer.

Bottom line: you get what you pay for and at the Gaylord, you pay a lot.

Room Tip: Go for an atrium facing room with a balcony overlooking the central part of the building. Grab a bo...
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Attica, Michigan
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 15, 2012

I stayed here for three days during a conference. I have stayed at the Gaylord Opry Land in Nashville so had certain expectations. Some of the reviews I read for this property were less than favorable so my expectations were not very high. I travel extensively and attend conferences all over so I know what to expect.

The room was a king, had a bath with two sinks and elegant furniture. The room was very clean and seemed much more updated compared to Opry Land. It was what one would expect for the price and very inviting. My only complaint was the lighting, not sure if they used anything over a 40 watt bulb.

The grounds were being set up for Christmas and everything looked nice. The staff was friendly and I would be hard pressed to find much I did not like.

I ate at the Mexican place on property and the food was good but not fantastic. The conference food we ate was very good and well prepared. Try the wine bar, great selection!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, FL
Top Contributor
76 reviews 76 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 15, 2012

We spent 6 days at the Texan for a convention and it married both the work and pleasure aspect nicely. It was great to not have to leave the property to eat as there onsite restaurants were great. Room were at an above average level for a hotel, but it is the amenities that makes this a great place to stay.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 14, 2012 via mobile

I stayed at the Gaylord for a recent golf expo. We booked our trip through Texas golf trail concierge. The resort was impressive. Nice rooms, great personal service, sports bar was incredible for watching college football. I'll return with my family. Great stay highly recommend Gaylord Texan.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Gaylord Texan Resort & Convention Center

Also Known As:
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texas Resort
Gaylord Texan
Gaylord Texan Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Hotel
Gaylord Texan Resort Convention Center
Address: 1501 Gaylord Trail, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Grapevine
#12 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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