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“Mixed Emotions” 4 of 5 stars
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
4.0 of 5 Resort (All-Inclusive)   |   1501 Gaylord Trail, Grapevine, TX 76051   |  
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Lone Star Christmas
Ranked #14 of 18 Hotels in Grapevine
Grapevine, Texas
Top Contributor
240 reviews 240 reviews
94 hotel reviews
Reviews in 144 cities Reviews in 144 cities
205 helpful votes 205 helpful votes
“Mixed Emotions”
4 of 5 stars Reviewed March 23, 2012

Even though we live in Grapevine, we thought it would be fun to spend the 4th of July holiday weekend at the Gaylord. It was particularly hot and we were excited to check out the new Paradise Springs water park. We got a very good rate directly through the website. Of course, since it was a holiday weekend, it was incredibly crowded!!! I noticed this right away when I had to wait in an incredibly long line to check in. To their credit, the check-in process was efficient. We would end up facing the same incredibly long line to check out, so we opted for the self-serve kiosk to check out. Efficient, yes, but then what am I paying for if I’m doing the work?

The resort itself is really nice. The atrium area is very pretty and there are several restaurants. We were completely satisfied with our room, although the shower head could use an upgrade. It wasn’t extravagant, but we thought it was comfortable. As mentioned by another reviewer, Paradise Springs is quite small. We got up early and hopped the shuttle bus, getting there before it even opened. Still, there was a line to get in and we were far enough back that we didn’t get a “primo” spot, but we did get something under an umbrella, so we were satisfied with that. The lazy river was very, very, VERY crowded all day long! It really doesn’t feel like the area is big enough for the size of the resort, but maybe if you decide to go when it’s not a holiday weekend, there would be less people there. We had no luck at the pool located at the resort either. We never found a chair there all weekend in spite of trying several times at several different times of day.

We ate at two of the restaurants – Riverwalk Cantina (Tex-Mex) and Zeppole (Italian). The food was fine, but definitely overpriced due to the convenience factor. If you have a car, there are better restaurants in Grapevine that are more reasonably priced. We also went over to the Glass Cactus, which is really fun. Be sure to take your ID – they card everyone.

Overall, I suppose I left there with mixed emotions. It is a beautiful resort and worth a visit. However, we were disappointed that it felt so small and crowded, even though it looks huge!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,367 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (704)
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English first
Edmond, OK
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 23, 2012

I recently visited the Gaylord Texan, I had booked my room online at a rate of $139 per night. Upon my arrival and check in I discovered I would be charged $24.99 per day to valet park or $17.99 to self park. There is also a "resort fee" which covers wifi, use of the pools, fitness room, and two bottles of water! The room was average at best and the mattress was so hard we all had difficulties sleeping. Finally, if you stay in a room located off the attrim, be prepared to listen to country music until midnight and then again staring at 7:30 am. I should mention too, the walls are so thin you can hear your neighbors convesation, etc. with ease! Go to a Hampton Inn, you will get a better nights sleep, free breakfast, free wi-fi, free use of the fitness room, pools and hot tub!

Room Tip: Stay at the near by Hampton Inn
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  • Stayed March 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 20, 2012

We had issues right off the bat when we arrived. Only friendly help we found were from the parking attendants. They were the ones that seem to care although their hand were tied as the are a contracted company. We were disappointed in the room they said they would out us in the middle of the atrium, we got stuck almost behind the tower. The beds were so hard and uncomfortable which made for miserable if any sleep. For 346.00 the dream works package was very disappointing for my 8 year old. The meet and great was all of two minutes to generate pictures sales, although we were suppose to receive one with our "package". We still 1.5 weeks later have yet to hear back after numerous calls into them from the picture kiosk. We were not informed of the minimal hours of the kiosk. The first number they gave was to a previous company no longer used. We ate at river walk cantina and the food was horrible the service even worse and the wait time took forever to get drinks served, appetizers served and entree's out. We also had to ask a busboy if we could get drink refills. As if over two hours for all that wasn't long enough had to wait another 25 minutes after paying our waiter to track him down for the change. Our bill was over fifty dollars and he could not find change for $100bill. We decided to skip eating in the hotel after this experience our first day. The hotel atrium was pretty but other than that this has been the worst hotel we have EVER stayed at.
The watermark down the road was nice we only got to visit for an hour before checkout. The weather was too bad the first day and there were no communication that the had opened it the second day we were there. Add the Parking fee and the resort fees and it makes it even that much more Not worth the money spent. Go across the street to the great wolf lodge where wi
the indoor water park comes with your room no additional fees for it or parking! Beds are ten time better and their staff is out if this world! Gaylord Texas NEVERagain

Room Tip: Don't pay extra for atrium rooms!
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  • Stayed March 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordTexanFeedback, Manager at Gaylord Texan Resort & Convention Center, responded to this review, March 26, 2012
Thank you for taking the time to provide the details of your experiences with us. We apologize that we did not meet your expectations while you were here.
This is certainly not the type of experience that we intend to provide for any of our guests at the Gaylord Texan Resort and Convention Center. We would greatly appreciate the opportunity to discuss your stay in detail with you. Please feel free to contact us, and we will be happy to review your stay with you directly.

Thank you, we look forward to speaking with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ok
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 20, 2012

Room was nice and clean. Went there for a business meeting, the hotel food was suprisingly good, but they seemed to serve the same thing over and over. Lots and lots of walking!

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Killeen, Texas
1 review
5 of 5 stars Reviewed March 19, 2012

We were very impressed with the Gaylord Texan during our stay. The Dream Works experience was everything we had expected. It was very well-planned, and we enjoyed every minute. All of the employees were extremely professional, friendly and helpful. I would say that they went above and beyond to make sure that we were 100% satisfied at all times. We are definitely considering future stays with them!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 19, 2012

We are from Oklahoma City and came down for spring break. My son was thrilled as soon as he saw the huge water park. The hotel was amazing especially the atrium. Since it was spring break it was very busy but I was very impressed how well they were able to handle the crowd. The room and hotel was very clean. Overall we were impressed and happy and left saying Wow! that was fun!

Room Tip: Pay the extra for the atrium view
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry Hill, New Jersey
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 19, 2012

As other have stated, this is an oversized, self-contained city under a glass roof. I felt like I was in "The Truman Show" at times and wondered if I was being recorded and televised around the country like Jim Carrey in the movie.

All kidding aside, the room I had was huge, esp. for just me, with a semi-hard bed that I didnt sleep great in. Not sure if it was the bed, crummy linens or recycled air, but I was glad to be home after this trip. I had no issues with noise from neighbors, so either everyone on my "wing" was quiet or the rooms were empty or I got luck.

Restaurants in the center were all very good and reasonably priced. I wouldnt return here for a vacation, but decent enough for a conference, esp. since everything is practically self-contained.

Room Tip: Ask to be far from the elevators as this may have been an issue for others who were complaining of n...
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Texan Resort & Convention Center

Address: 1501 Gaylord Trail, Grapevine, TX 76051
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Grapevine
#10 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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Also Known As:
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine

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