Arrived at DFW airport, forgetting to find out of the hotel offered a hotel shuttle service, so I called from baggage claim. The front desk person told me exactly where to catch the shuttle van and within 10 minutes, the shuttle van picked me up. During our whole ride back to the hotel, the driver provided us a guided tour of places to eat, the fact that it is snake breeding season (don't walk in the grass) and other tourist tips. He even took me to a Mexican restaurant in downtown Grapevine so I could celebrate Cinco de Mayo, and then gave me his cell phone so I could call him to come pick me up after I was done with dinner. What hotel does that these days? NONE - that's why the customer service at this hotel was outstanding. Breakfast was delicious (and free), room was comfortable, clean and had a great view of the courtyard. I just love this chain of the Hilton family! Thank you for your attention to details from the shuttle driver to the front desk clerk to the breakfast and dinner attendants.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton® Dallas-DFW Airport N-Grapevine extended stay, all-suite hotel is located between Dallas and Fort Worth. It is only 2 miles north of the DFW International Airport and offers a complimentary airport shuttle. Enjoy complimentary hot full breakfast daily, grocery shopping service, and high speed internet, pool, and fitness center. Be at home, as all rooms are equipped with a full kitchen, microwave, dishwasher, and full-sized refrigerator. ... more less
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- Also Known As:
- Homewood Suites Dallas-Dfw Airport n-Grapevine Hotel Grapevine
- Homewood Suites Grapevine
- Homewood Grapevine
- Grapevine Homewood Suites