I coach at a university and our flight was cancelled due to weather. My travel party totaled 32 and my first challenge was to find local housing. The Hyatt Place in Grapevine Texas (only 2 miles from the airport) came to our rescue. Led by the GM-Michael Simons, our first task was local transportation. He arranged shuttles to pick up our entire party, had all 19 rooms cleaned and ready upon arrival and swiftly checked everyone in. As the weather continued to deteriorate Michael and his staff arranged for transport to a local restaurant for dinner. The rooms were first class, the staff was friendly and courteous to one and all.. A huge mall is literally a 2 minute walk across the parking lot. Free breakfast was outstanding and on our departure Michael gave all our team complimentary water for the long bus ride home.
Despite our travel challenge, our stay was perfect!!