I stayed in this hotel for a conference at the Gaylord, because the room rates were much more reasonable here and the site claimed to have shuttles. There were shuttles, but only on the hour, and they were completely inflexible about it even though the Gaylord is only 2.6 miles away. Yet, because this is not a convenient walking distance, I was at the mercy of the shuttle service. The management said that this is what they told the conference organizers, and therefore it falls on the conference organizers to make up for the difference. I tend to disagree, as it reflects badly on the hotel if they are not providing good service. I suggested that they consider negotiating differently in the future.
I did not have the problems with the internet that some other reviewers have commented on.
I did have another problem, which is that because my reservation was not done correctly (my office's fault, not the hotel's) when I arrived, I was told that my reservation for 5 nights was canceled, that I could stay one night but then would have to find housing. The staff were quite unhelpful. Ultimately I was able to stay, and the desk staff offered me a complimentary meal, but I was not really pleased by the initial response. I was in a room on the first floor right near the kitchen which was noisy. If you stay here, you should probably request a room on an upper floor.
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- Also Known As:
- Hyatt Place Dallas/Grapevine Hotel Grapevine
- Hyatt Place Grapevine
- Amerisuites Grapevine
- Grapevine Amerisuites