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“Great breakfast, rooms need safes” 4 of 5 stars
Review of Hyatt Place Dallas/Grapevine

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Hyatt Place Dallas/Grapevine
3.0 of 5 Hotel   |   2220 Grapevine Mills Circle West, Grapevine, TX 76051   |  
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Ranked #11 of 18 hotels in Grapevine
Duvall, Washington
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Great breakfast, rooms need safes”
4 of 5 stars Reviewed December 10, 2012

This is my fourth Hyatt Place stay in various locations and I am a huge fan of the chain. 24 food service is a big boon when you tend to arrive around 10 pm at night, and the staff at each location I've stayed at have been kind and clearly empowered to help their guests. Not one of them has been dismissive or said anything like "we don't do that". They are far more interested in solving guest problems than sticking to pointless rules. They even offered to deliver food to my room when I arrived late as the hotel wasn't too busy. I didn't ask, they just offered, big plus.

Hyatt Place breakfasts keep getting better, and their all-day dining options look good although I haven't tried any yet. There are a few vegetarian options, and not all cheese, which I appreciate in Dallas. The rooms, as always, are huge and comfortable, with some of the best hotel beds I've ever experienced, and a nice seating area where you can work and watch TV in the evening, makes it feel almost like an extended stay property.

My one issue is they don't provide safes in the room at this location. I'd like to leave some of my valuables in the room while I'm at work, but instead I'm carrying them around.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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131 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Houston, Texas
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 22, 2012

My family of four has stayed here twice for two nights each. The food at the breakfast was good, the rooms were nice and seemed clean enough and the staff was helpful. The rate was considerably cheaper than most of the other hotels in the area. The only thing I will say about it is that I didn't see a high chair by the free breakfast. Maybe I overlooked it, but I looked around for one both times I was there and didn't see it - maybe it was just hidden. The second time I brought a portable booster seat for my little one and it worked just fine.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ionia, Michigan
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 15, 2012

I was very impressed with the quality of care delivered by the staff at this property! The breakfast quality of food, variety of food, and the environment was superb! The decor and furniture is beautiful...so warm and cozy. We can't forget the EXCELLENT shuttle service. KUDOS to the management team for employing people that genuinely care about the service delivered! We will most definitely return to this property even if we have business elsewhere in Dallas...good customer service these days is PRICELESS and goes a very long way!!! Hyatt Place Grapevine definitely has the right formula - thanks for a wonderful stay and wonderful memories...

Room Tip: I don't believe there would be a huge difference in any rooms and if there were a problem; give...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manila
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 15, 2012

The Good
I have stayed with this hotel for a number of times and mostly I've had good experiences except this time. I've booked a room for 2 weeks and at the time of reservation I was told there were 2 days that have a different rate. I'm fine with that and I was issued a reservation number. It was when I've arrived at the hotel when the front desk informed me I have 3 confirmation numbers to track the different rates. I didn't think much of it and the front desk was kind to modify my reservation to apply the same rate all through out my stay. This is super! :) Oh by the way, they've improved their breakfast selection - there are more yummy choices including mushroom/spinach/cheese croissant, waffles, smoked bacon and apple biscuit to name a few.

The Hassle
And this is when the 3 confirmation numbers come into play. Three different reservation means I have to keep going to the front desk to "check-out" and "check-in" again. The entire process isn't exactly time consuming but just a bit of a hassle as you will receive multiple bills and your room card won't work until you go to the front desk to re-configure.

The Bad
So I thought I only have 3 reservations under my name - turns out there were four! One day before I'm due to check out, I've received another bill but I thought it was an info for me in preparation for my check out the next day. I didn't realize that I have been checked-out again and at 8:30pm (tired from day's activities) I went up to my room only to find out my room card doesn't work anymore. I have to go back down and have it re-configured. I've asked the front desk if I have been checked out again and I was informed NO and that their records show I'm checked-in until the next day.

At 12:12am in the morning I've received a call from front desk asking me who I was and why I was staying in that same room I've occupied for the past few days! I've explained that I was just down there 4 hours earlier and they've reconfigured my key. How can they have missed that? The front desk apologized and hang up and I went to sleep. Another ring woke me up (and we are talking about past 12am!) and front desk told me that I haven't been checked in and that he will go ahead and charge my card. I was too tired to argue.

This defintely ruined my experience with Hyatt. I am a platinum member and I have expected personalized service and better customer experience. I do not understand why my reservation couldnt be rolled-up into 1 when they've adjusted my rate and I am required to check-out and check back in. I do not appreciate waking up during unholy hours for a mistake done by front desk. Even if the front desk made a mistake and was not able to check me in, their records would have shown I've been a long time customer, I am not due for check out until the next day and they have my card on file. It is not that urgent to wake me up!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Dallas, Texas
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 23, 2012

Recently stayed here for a conference at the Gaylord, which was sold out. Not only was this price more reasonable, but it took less time to get from my room at the Hyatt to the conference center than it would have if I had to deal with the elevator and the long walk at the other hotel. Less than 5 minutes from my room to the conference center! Room at Hyatt Place is much larger and was nice to get away from the conference. And you get free breakfast here! Next time I have a conference there, Hyatt Place is my choice!

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 15, 2012

This property is adjacent to the Grapevine Mills Mall and very close to DFW. There is an airport shuttle running every half hour. Allow about 20 minutes to get to your terminal. There are several chain restaurants within short walking distance. I would return.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pulau Ubin, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2012

I have stay 7 nights in this hotel during my business trip in Dallas lately. This property is not very new but the service of this hotel is pretty good. It also provide free wifi. Most importantly it is near the Grapevine outlet mall with good shopping such as Coach, A & F, Levis, Disneystore and etc. Just across the street is the mall.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Dallas/Grapevine

Address: 2220 Grapevine Mills Circle West, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Grapevine
#11 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Dallas/Grapevine 3*
Reservation Options:
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Also Known As:
Hyatt Place Dallas/Grapevine Hotel Grapevine
Hyatt Place Grapevine
Amerisuites Grapevine
Grapevine Amerisuites

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