Stayed at this property in late 2008 and had a few issues including the not so friendly staff at that time. I was very pleased to experience a major improvement particularly in the friendly and polite staff from the front desk to the housekeeping staff. I wish I would have obtained names, but the man cleaning up the breakfast tables and the lady in the evening reception were some of the friendliest I have run into in hotels in the US. The front desk was always friendly and accomodating. This goes a long way in keeping the small problems you are bound to run into from becoming major aggravations. I commend management for whatever changes were made!
The pool temperature was great (been in a couple of ES lately that the water was freezing for an indoor pool) I guess my only complaint was that there were no trash cans in the pool area. As far as I could tell you had to go out of the locked pool area to the restrooms to throw away trash. Of course this resulted in candy wrappers, etc being left by children. Nothing to get upset about, though.
The beds were very comfortable and we slept great the 4 nights we were there. I loved being able to walk to Bass Pro Shops and took the shuttle a couple of times to Grapevine Mills Mall. The shuttle was always right on time both going and picking up. The location is perfect for our needs.