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“Needs updating, but good stay.” 4 of 5 stars
Review of Embassy Suites Hotel DFW Airport North/Outdoor World

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Embassy Suites Hotel DFW Airport North/Outdoor World
3.5 of 5 Hotel   |   2401 Bass Pro Drive, Grapevine, TX 76051   |  
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Ranked #9 of 18 Hotels in Grapevine
Muskogee, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Needs updating, but good stay.”
4 of 5 stars Reviewed July 3, 2014

When we travel we almost always stay at an embassy suites. We arrived on a Sunday and it was not too busy. The lady at the front desk didn't realize we were Hilton Honors members and hurriedly gave us our keys, seemed like she was In a hurry... Not sure why, the hotel didn't seem not very busy. Later when I came down a very nice lady gave us our Hilton Honors bag and some extras for the kids, ( our maybe for our troubles) Our room was on the 11th floor and it came with complementary snacks, but the snack machine was broken and we had to keep calling down to the front desk for what ever we wanted, drinks snacks ect. The service was very slow at first. The rooms need to be updated but were very clean. I would stay here again. I've stayed here and the service is usually on point, but not on this visit.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review, July 12, 2014
Thank you for being a loyal Hilton Hhonors traveler. We do appreciate you choosing to stay with us and with Embassy Suites as you travel the country. I'm glad to see that one of our Front Desk Team Members fixed things for you quickly and I thank you for your understanding and patience during your stay. We have had our premium floor credenza repaired and it is working great now, but please know at any Embassy Suites the Front Desk team will be happy to bring you those amenities as well at any time. We hope to see you again if you have the chance to visit the DFW area again!
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478 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Long Beach, United States
1 review
5 of 5 stars Reviewed June 30, 2014

The staff was incredibly helpful and kind and the food was great. My sinuses didn't agree with the smell of the room cleaner they use and it made me stuffed up and I sneezed a lot when I was in there. Everything else was fantastic and I would stay here again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review, July 1, 2014
Thank you for review. I'm very glad you enjoyed the overall stay and thank you for your compliments for the team. We're always happy to make some modifications for you to make you more comfortable so at our hotel or any Embassy Suites just let us know if a particular cleaner is bothersome and we'd search for another.
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Murrieta, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 29, 2014

Tired furnishings. Understaffed with disinterested employees (except for Christian- Valet attendant). Trash and trays left in the hallways for days. Beds: You can feel the springs!! Difficult ot reach staff by phone- Phones ring and ring. Breakfast area a disaster zone by 8am.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review, July 1, 2014
I do apologize that your stay did not live up to the expectations you deserve. While our hotel does remain quite busy we certainly do our best to reach out to every guest and create a comfortable environment. It was very gracious of you to compliment Christian even during your disappointments and I thank you for that as well. We will be sure to share this with Christian and thank him for his service.
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stansbury park, utah
Top Contributor
163 reviews 163 reviews
48 hotel reviews
Reviews in 50 cities Reviews in 50 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed June 27, 2014

The hotel was fully booked, but staff handled the pressure well. We booked our own premium room a day early before the convention paid room, so they let us keep out room at no extra charge. Free drinks and snacks for 22 hours was nice. Free cooked to order breakfast each morning was top-notch. The suite was clean, bed comfy with plenty of pillows, and stocked mini fridge was a nice touch. Complimentary vending machines on our floor were out of order. No problem, they sent someone up with the requested snacks, but of course we felt obligated to tip, so they weren't too complimentary. The swimming pool, hot tub, and workout room were all 1st class. The only bad part of the stay was going down to the smoking area while my wife smoked, I ended up with fire ants all over my foot stinging me badly. We in formed staff, but 2 hours later they still hadn't been sprayed.

Room Tip: 11th & 12th floor is worth the extra.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review, July 1, 2014
Thank you for choosing to stay with us for that extra night. I'm glad to see you enjoyed your time and found it worthwile. I do apologize that the vending machines weren't operational during your stay. We have completed some modifications to them to keep them running smoothly.
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Norman OK, United States
1 review
4 of 5 stars Reviewed June 26, 2014

This hotel is a great location for families. Grapevine has alot to offer families. The hotel is accomodating & served our needs for a military reunion. Foodservice was excellent during the scheduled dinner service. Also the group rate offered was reasonable.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review, July 12, 2014
Thank you again for serving our country. We were honored to be the host hotel for your reunion!
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Los Angeles, United States
1 review
4 of 5 stars Reviewed June 26, 2014

Nice and clean facilities. and conveniently located to Dallas/Fort-worth airport. Very helpful and cooperative staff. Breakfast buffet was excellent. Restaurant food was also excellent. Migratory birds made the stay very pleasant.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review, July 12, 2014
Thank you for staying with us while in town for the big wedding. We enjoy the grackles and the songs they make each summer as they roam through Texas. Occasionally they can number in the thousands just outside our walls.
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Texas, United States
1 review
5 of 5 stars Reviewed June 25, 2014

This is a second stay at this facility, the first being during a week long conference hosted at this hotel. The hotel and staff are friendly and accommodating, the surroundings are appealing, and the location is convenient to much in the Dallas/Fort Worth area. On this stay, the hotel was very crowded so we were able to see the staff's capacity for handling peak times and they passed with flying colors.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel DFW Airport North/Outdoor World

Address: 2401 Bass Pro Drive, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Grapevine
#5 Business Hotel in Grapevine
#9 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel DFW Airport North/Outdoor World 3.5*
Number of rooms: 329
Official Description (provided by the hotel):
Embassy Suites Outdoor World is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA 4-diamond hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites Outdoor World is a member of Hilton Honors program. ... more   less 
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Also Known As:
Embassy Suites Grapevine
Grapevine Embassy Suites

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