The rooms are clean and the staff at the desk were very helpful. I liked the bar also in the actual hotel, was nice.. We ate at Uncle bucks, which is connected to the hotel, pretty good. little high priced but nice equivlent to Outback if you ask me.. Small fitness center but had what you needed, best part of this place is the rooms, clean and comfortable i must say... I liked it and will stay again when I go on business in Coppel again... Suggestions to eat, Love and war in texas located across the street in the mall area, was great food and live music.. Also a great barbecue place called Hard 8, take out or eat in, worth going really was super TASTY!!

I had the opportunity to stay here for three nights while attending a conference. Overall, this is a decent place but the sum of the minor issues wouldn’t convince me to stay here again, although I would still recommend it if you needed a quick place to stay in this area.

Staff: The front desk team was efficient. Nothing extraordinary in the way of service but certainly professional. The staff in the conference area was nice. I liked the guy in the restaurant at the carving station at lunch…he was awesome.

Facilities: The place needs some updating. It’s clean and looks nice on the surface but look closer and some of the furniture is a bit worn, carpets a little faded in spots and things just showing some normal wear and tear. My room was very dark. That’s partly the way the hotel is designed but also because numerous lightbulbs were burnt out. The lamp by the bed was missing the knob to turn it on and off (the screw part was there but the plastic covering was gone). Beds felt very cheap…super soft and you could feel the springs. My room was very clean as was the hotel in general.

The gym was well equipped but they kept it way too warm. It was warm when you walked in and then once you exercised for five minutes you felt like you were in the rainforest. I heard several people complain about that.

Food at the buffet was subpar. Eggs were a mystery and bacon was limp and greasy. Coffee was very good, though. Fruit was tasty.

If you shower in the morning, be prepared for lukewarm water. Everyone at my conference had the same experience. When I showered after the gym in the afternoon, there was plenty of hot water. I think it’s just a capacity issue if they’re full.

Highlights: The pool looked nice. But my card key would never open the door (nor would it open for my co-workers) so I couldn’t get in and I didn’t feel like searching for someone to let me in. There is a free shuttle to the airport and they’ll take you other local places.

Areas for improvement: Do a maintenance checklist on rooms. Bulk up your hot water heater. Turn down the heat in the gym. Fix the card key thing to the pool.

Location: Well, you’re pretty much in the middle of nowhere. There’s a Bass Pro Shop (huge) attached to the hotel and Grapevine Mills Outlets are right there.

Overall impression: I know I’ve listed a lot of little things. But they add up, and I’m sorry, it’s not my job to provide a punch list to maintenance for things to fix. If it’s one or two items, I’ll make a call but when it gets to be a long list, that tells me that things are slipping.

We stayed at the Embassy Suites for our daughter's wedding in Grapevine. There were 15 of us staying for 3 to 5 days. We all enjoyed the breakfast and evening goodies, the location of the hotel in regards to the Mills Mall and other restaurants.

I held a meeting here the week of February 4th. The meeting and banquet facilities were fine. Everything went smoothly. Food was good but not outstanding. The hotel location is convient to the airport and other restaurants in the area. My group had some problems with long waits for pickup by the airport shuttle. Also, with a full hotel on Tuesday, Wednesday & Thursday, most of my party had no hot water for showers in the morning. A personal peeve was the throw pillow size pillows that were the most uncomfortable I've ever experienced.

The hotel was fine - nothing special, nothing particularly bad. But the hot water issue will prevent us from holding another meeting here with so many options in the area.