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“Very nice hotel in it's price category” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites DFW - Grapevine

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Holiday Inn Express Hotel & Suites DFW - Grapevine
2.5 of 5 Hotel   |   309 State Highway 114 West, Grapevine, TX 76051   |  
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Ranked #7 of 18 Hotels in Grapevine
Caribbean
Level Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Very nice hotel in it's price category”
4 of 5 stars Reviewed August 1, 2014

We got this hotel via Hotwire. The price was super for a 3* and the hotel was extremely good value. The lobby is small, nicely decorated and cheerful. Front Desk staff helpful, friendly and polite. Room is dated in decor but clean and not shabby at all. Fridge, microwave and tea/coffee making facilities. All rooms are soon to be re-decorated apparently. Free internet (a little slow or rather occasionally dropped signal). Free coffee and tea in lobby. Free breakfast including eggs (a type of omelette), bacon and turkey sausage as well as pancakes, muffins and danish pastries. Really a lot of value for money. Several restaurants across the various car parks. They also have a free shuttle which runs on the hour and half hour to airport and will takes guests anywhere within a 5 mile radius. The shuttle driver was friendly and helpful both on pick up and drop off. Both were ladies yet they picked up the luggage and put it in the an without a thought. On arrival at the airport you go down to the courtesy van area and can call the hotel via the free telephone stand. They will send the shuttle to pick you up at the grey sign marked courtesy vans (to the right of the door you exit from the airport).

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, August 4, 2014
Thank you for your kind, and detailed response. We are pleased that your found our front desk staff helpful, friendly and polite. And I agree that our shuttle drivers are friendly and helpful and they always go out of their way to assist our guests. We look forward to the next time you stay with us in one of our newly renovated guest rooms.
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122 reviews from our community

Traveler rating
    66
    29
    14
    4
    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
Dallas, Texas
1 review
5 of 5 stars Reviewed July 31, 2014

I stayed for the weekend and when I got there my room wasn't ready. Waited about 45 mins, front desk guy realized it and upgraded me to a suite. Can't beat that! Especially since I only paid $50/ night through Hotwire's mystery hotels. Room service crew was always nice and friendly, asked me if I needed my room cleaned and if I needed anything. I would stay again!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, August 4, 2014
Thank you for sharing Paru. We are thrilled that you found our employees nice and friendly and that you were upgraded to a suite! We look forward to seeing you on your next trip to Grapevine.
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Houston, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 8, 2014

Check in was easy and friendly. We entered the room, and the AC was not functioning correctly. Service (Elvis) came and fixed it, but we couldn't maintain a comfortable temperature in the room. It was either too hot or to cold. Our appliances (microwave and fridge) were unplugged. The furniture had to be slightly moved to plug in the appliances. Construction was going on during our stay, and we could hear hammering and drilling. All sounds outside your door can be heard in your room. Pool area was nice and clean. Breakfast was not great, just okay.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, July 10, 2014
Thank you for sharing the details of your stay with us Tiffany. We are pleased that you enjoyed your check-in and our pool. We apologize that you had an issue with your a/c. We are glad that Elvis got it fixed for you. We also would like to apologize if you encountered noise due to the renovation. We are doing our best to keep the noise to a minimum while upgrading our property to enhance your stay experience. We hope to see you again on your next trip to Grapevine.
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Elmhurst, Illinois, United States
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 1, 2014

I was in Dallas this past weekend and stayed at the HIE in Grapevine. The room was great, but I was most impressed with the friendliness of the staff. They were all very gracious and helpful. I did not use the shuttle as I came in and out of DAL, but friends did. The shuttle drivers were just so friendly and accommodating. If they also had a shuttle to DAL I would have given 5 stars.

Room Tip: There is shuttle service to downtown Grapevine, it is not operated by the hotel. I found it to be u...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, July 3, 2014
Thank you for sharing Lillian. We are very pleased that you found our staff SUPER friendly and you enjoyed our shuttle and rooms. We look forward to seeing you on your next trip to Grapevine.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

Keith Buffin at the front desk was extremely helpful to me. His guest relations skills are to be commended. Keith and his staff went above and beyond the call of duty to assist my family and I with sending/receiving some very important faxes while we were visiting. Thank you!

Renee Bartlett
Phoenix, Arizona

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 30, 2014
Thank you Renee for letting us know that you enjoyed your stay and our staff, especially Keith, our Front Office Manager. We are pleased that you found them professional and accommodating. We will share your comments with our team. We hope to see you again on your next trip to Grapevine!
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Chicago, Illinois
1 review
4 of 5 stars Reviewed June 23, 2014

The HIE-Grapevine hosted a 4-day training class for our company in one of their meeting rooms. The sales staff was very helpful in making sure the instructor had everything he needed. Additionally, the students in the class remarked on the staff (how helpful they were) as well as the rooms they stayed in (clean). Plus, the location (close to the airport) and its proximity to a variety of restaurants, was a big plus.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 24, 2014
Thank you Scott for sharing your stay with us and letting us know our staff met your needs for your meeting. We are pleased that you enjoyed the hotel and staff. We hope to see you on your next visit to Grapevine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graham, Texas
Level Contributor
182 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 22, 2014

We used our points for a free night before flying out on vacation. The hotel lobby and rooms are clean and comfortable and the service was friendly. No, it isn't a luxury hotel, but they don't claim to be. We didn't eat the free breakfast, but that area looked clean as well.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 23, 2014
Thank you for the wonderful comments Sonya. We are glad that you found our hotel clean and comfortable and we hope to see you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Holiday Inn Express Hotel & Suites DFW - Grapevine

Address: 309 State Highway 114 West, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Grapevine
#8 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites DFW - Grapevine 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Completely renovated November 2014. Located just 3 miles from DFW International Airport, the Holiday Inn Express Grapevine, we are the business traveler's office away from the office. Our 100% smoke free hotel, and complimentary breakfast make the Holiday Inn Express Grapevine the place to stay for business. Our complimentary wired/wireless HSIA, located throughout the hotel, allows you to finish last minute presentations and conduct your meeting in confidence. If you left your laptop behind, our business center is ready to serve you 24 hours a day. Whether conducting interviews or hosting a conference for 40 people, Holiday Inn Express Grapevine is ready to accommodate your meeting needs. We can also set up catering options for your luncheon or business dinner. After a long day, relax in our outdoor Jacuzzi, work out in the completely renovated fitness center or kick back with friends at one of 7 restaurants within walking distance. There's no need to rent a car with our complimentary shuttle service, anywhere within five-miles, including DFW International Airport, Gaylord Texan Resort and Grapevine Mills Mall, to name a few. Shuttle service is limited on holidays. Our hotel is one mile from the small town charm of Historic Grapevine and minutes from the nightlife of both Ft. Worth and Dallas. Visit Grapevine and with the Holiday Inn Express Hotel & Suites. FEMA #TX1507 ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dfw - Grapevine
Holiday Inn Grapevine
Holiday Inn Express Grapevine
Grapevine Holiday Inn

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