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“HIE-hosted training class” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites DFW - Grapevine

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Holiday Inn Express Hotel & Suites DFW - Grapevine
2.5 of 5 Hotel   |   309 State Highway 114 West, Grapevine, TX 76051   |  
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Ranked #15 of 18 Hotels in Grapevine
Chicago, Illinois
1 review
“HIE-hosted training class”
4 of 5 stars Reviewed June 23, 2014

The HIE-Grapevine hosted a 4-day training class for our company in one of their meeting rooms. The sales staff was very helpful in making sure the instructor had everything he needed. Additionally, the students in the class remarked on the staff (how helpful they were) as well as the rooms they stayed in (clean). Plus, the location (close to the airport) and its proximity to a variety of restaurants, was a big plus.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 24, 2014
Thank you Scott for sharing your stay with us and letting us know our staff met your needs for your meeting. We are pleased that you enjoyed the hotel and staff. We hope to see you on your next visit to Grapevine.
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85 reviews from our community

Traveler rating
    35
    25
    13
    3
    9
See reviews for
20
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Graham, Texas
Top Contributor
151 reviews 151 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 22, 2014

We used our points for a free night before flying out on vacation. The hotel lobby and rooms are clean and comfortable and the service was friendly. No, it isn't a luxury hotel, but they don't claim to be. We didn't eat the free breakfast, but that area looked clean as well.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 23, 2014
Thank you for the wonderful comments Sonya. We are glad that you found our hotel clean and comfortable and we hope to see you again on your next visit.
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Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2014 via mobile

Don't advertise you have a shuttle if guests have to wait an hour.
Totally unacceptable.
One shuttle per hour doesn't cut it for customer service. This tainted my whole experience because I was so irritated. I told the front desk I was irritated and they could care less.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 24, 2014
We apologize Sarah that you experienced a long wait time for the shuttle. We leave the hotel on the half hour and the hour 24 hours a day to the airport so we certainly apologize if you encountered a wait. We take pride in running our shuttle on schedule to pick up our guests in a timely matter while offering the highest level of customer service. We will certainly discuss your comments with the staff to ensure our shuttle continues to pick up our guests in a timely matter. We hope to see you again on your next trip to the area.
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McKinney, Texas
1 review
5 of 5 stars Reviewed June 20, 2014

Held a regional sales meeting in this location at the end of May. Very conveniently located, about 10 minutes from DFW. Hotel provides shuttle service from and to the airport.

Staff is very courteous and goes out of their way to help. My group and I had a very positive stay and a successful meeting. I'd go there again.

Arndt H

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 23, 2014
Thank you Arndt for sharing the experience about your recent meeting. We are pleased that our meeting services, shuttle, and hotel exceeded you expectations. Please give us a call the next time we may be of assistance to you or your group.
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Montreal, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 17, 2014

This hotel is a very practical accommodation for people who, like me, needed to work or do business close to the airport area. The room is ok, there is a work area and they also provide free breakfast. Their wireless Internet is very slow and intermittent, don't count on it for work or something. You absolutely need a car if you stay at this hotel. There a hot tub, a pool and a mini-gym. All those are unattended so it is at your own risk (as written on the signs). All and all it was ok.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 18, 2014
Thank you for sharing your comments. We are pleased that you enjoyed your stay with us and our facilities. We will definitely check with our internet provider on the intenet issue that you mentioned since we have not had any problems reported. Thank you for letting us know. We appreciate you choosing Holiday Inn Express-Grapevine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keller, Texas
2 reviews
5 of 5 stars Reviewed June 17, 2014

My family and friends came to visit this weekend and I put them here since I had enjoyed my stay in the past. They have a beautiful newwly renovated lobby since I was here last and they even added a suite shop. Everyone is the group enjoyed it and their staff and shuttle service is awesome! They also added an oatmeal station and greek yogurt to their MANY items on the breakfast bar. We will continue to use this hotel whenever we get the chance.

Room Tip: All rooms that we have stayed in are excellent!
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 18, 2014
Thank you for sharing your experiences during your stays with us. We value your business and are glad that you loved our new lobby look along with the shuttle, breakfast, and staff. We appreciate you choosing Holiday Inn Express-DFW Grapevine and look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

Shyree was awesome! Great place. This is crazy. Do not make customers write more than they wa t to. Not happy with this survey and I trsvel all the time. Again not happy but shyree was great. Still not happy. Ihad to do this 3 times just to bragg on one of your employees. Unecepptable

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 17, 2014
Thank you so much for you wonderful review Lynne. We will share your comments with Shyree! We apologize the TripAdvisor website made it difficulut for you to write your review. I will share your comments with them as well. We value your business and we are pleased that you enjoyed your stay. We hope to see you again on your next trip to Grapevine!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites DFW - Grapevine

Address: 309 State Highway 114 West, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 18 Hotels in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites DFW - Grapevine 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Completely renovated November 2014. Located just 3 miles from DFW International Airport, the Holiday Inn Express Grapevine, we are the business traveler's office away from the office. Our 100% smoke free hotel, and complimentary breakfast make the Holiday Inn Express Grapevine the place to stay for business. Our complimentary wired/wireless HSIA, located throughout the hotel, allows you to finish last minute presentations and conduct your meeting in confidence. If you left your laptop behind, our business center is ready to serve you 24 hours a day. Whether conducting interviews or hosting a conference for 40 people, Holiday Inn Express Grapevine is ready to accommodate your meeting needs. We can also set up catering options for your luncheon or business dinner. After a long day, relax in our outdoor Jacuzzi, work out in the completely renovated fitness center or kick back with friends at one of 7 restaurants within walking distance. There's no need to rent a car with our complimentary shuttle service, anywhere within five-miles, including DFW International Airport, Gaylord Texan Resort and Grapevine Mills Mall, to name a few. Shuttle service is limited on holidays. Our hotel is one mile from the small town charm of Historic Grapevine and minutes from the nightlife of both Ft. Worth and Dallas. Visit Grapevine and with the Holiday Inn Express Hotel & Suites. FEMA #TX1507 ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dfw - Grapevine
Holiday Inn Grapevine
Holiday Inn Express Grapevine
Grapevine Holiday Inn

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