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“Pleasant Stay” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites DFW - Grapevine

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Holiday Inn Express Hotel & Suites DFW - Grapevine
2.5 of 5 Hotel   |   309 State Highway 114 West, Grapevine, TX 76051   |  
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Ranked #15 of 18 hotels in Grapevine
Ben Wheeler, Texas
1 review
“Pleasant Stay”
5 of 5 stars Reviewed April 3, 2013

Stayed here over the weekend to shop at the Grapevine Mills Mall, and visit historic downtown. AWESOME location, complimentary shuttle, staff was friendly, hotel was clean. Breakfast was busy, but the girl handled it with ease. Thanks for playing a large part in a fun weekend!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, August 26, 2013
Thank you for taking the time to share your experience. We are very pleased that you enjoyed your stay and we hope to see you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

75 people have reviewed this hotel

Traveler rating
    30
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    13
    2
    8
See reviews for
18
7
5
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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  • Any
English first
Chicago
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 29, 2013

Conveniently located to DFW and plenty of restaurants in the area. Hotel is clean. Parking is free and Breakfast is ok.I don't believe I would stay here if not for it being my company's designated hotel.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, April 16, 2013
Dear Lisa J,

Thank you for taking the time to post a review of our property. It is good to know that you found our hotel to be clean and the breakfast served sufficed your needs. I have taken note and wish to thank you for all your additional valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, thank you and we hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Ga
Top Contributor
68 reviews 68 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 27, 2013

This is a good hotel location for anybody needing to use Dallas-Fort Worth airport or who is in that area.

It's important to note there is construction going on in this area and will be for the foreseeable future. This means that although this hotel is only 10 min. away under the usual circumstances the drive could be noticeably longer. In addition, if you're driving yourself your GPS may not provide an accurate route due to the changing traffic patterns and routing as a result the construction. The construction seems to affect travel worst between 730 and 9:30 AM and 430 to 6:30 PM. You should consider all this when planning your travel to and from the airport and allow extra time. This hotel is located behind a Hilton and is not easy street see from the street. Good landmarks are the Hilton and the adjacent Olive Garden restaurant.

This hotel provides a shuttle service and that's one of the reasons I selected it. You have to call for the shuttle and it usually takes about 15 min. to arrive-unless there are traffic delays as above. If the shuttle takes longer it is most likely due to the traffic and not to the shuttle driver please bear that in mind.

The rooms are standard for this class of hotel. The bed was slightly on the soft side for me but I slept well. There were two choices of pillows firm or soft -which usually means thick or flat. I usually use soft and these were a little too flat and little bit lumpy but they were adequate. The room, hallways and bathrooms were clean and adequately furnished.

Internet was easy to use and worked well.

There is a small gym it has a small assortment of aerobic machines ( treadmill, stepper, bicycle) and a set of hand weights that goes up to 50 pounds also small weight bench. There's a TV in the room. It looks like they provide towels but they were all used by the time I got there so you may want to bring a towel from your room.

Within easy walking distance, in fact essentially in the same parking lot, there are at least four restaurants and there is a Schlotzsky's Deli across the road.

The breakfast was typical for a Holiday Inn express included bacon, pre-cooked scrambled eggs, cinnamon buns, and the usual cereals, pastries, packaged oatmeal. I did not see any pancakes or waffles. There seems to be coffee available throughout the day at a small coffee station. The staff placed cookies and other snacks next to the reception desk in the evening.

The staff is pleasant and accommodating and provide the impression that they genuinely care about your satisfaction.

Recommended.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, July 26, 2013
Thank you for choosing Holiday Inn Express-Grapevine. We are glad that we are your choice for hotels in the area. We would like for you to know that we replaced the linen and the fitness equipment with top of the line products. Please visit us on your next trip to Grapevine!
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Nemo, South Dakota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 19, 2013

I made a reservation then had to cancel 6 weeks before my stay. My credit card was still charged the full amount. They said since I made an advance reservation it couldn't be changed or cancelled. If your travel plans change DO NOT STAY HERE. I will not recommend this place to anyone at my company.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, July 10, 2013
Dear Doug K,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Grapevine, TX.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Longview, Texas
Top Contributor
54 reviews 54 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 2, 2013

My daughter and I had an early flight and so we booked a stay fly room here. It was fantastic... Room was large and quiet. plus being able to park the car for a week was way less expensive than leaving it at the airport...

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, July 23, 2013
We are excited to here that you enjoyed your stay and our sleep, park, and fly services. We value your business and hope to see you on your next trip to Grapevine!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salina, Kansas
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 18, 2013 via mobile

This hotel is below average for a Holiday Inn Express. The common areas, except for the fitness room, are OK. However, my room was in need of paint and a good wallpaper cleaning. The shower curtain rod was also falling down. Also, one of the machines in the fitness center was out of order and there were no towels.

On a positive note, it was conveniently located near the airport and close to restaurants. The rate was also reasonable.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, March 4, 2013
Dear MickeyO1966,

Thank you very much for taking the time to share your comments online. We appreciate your good comments on the convenient location of our property. My apologies for falling short of your expectations with your room accommodations and the fitness center. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Again, thank you for your feedback and we hope to welcome you again soon.

Sincerely,

Karen C
Case Manager
IHGCare
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1 review
1 of 5 stars Reviewed February 16, 2013 via mobile

No no and no terrible rates and small room s very hard to find because of signage and location along with some wonderful construction my husband and I stayed here an we're disheartened by the price and the room We paid 138 for a room tht should be only 80 expecting much more but got far less Save yourself the money and stay at an actual nice hotel for the amount you will pay here !!!

  • Stayed March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, March 7, 2013
Dear Tere777,

Thank you for taking time to post a review of our property. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we try our hardest to provide comfortable, clean and superior accommodations at a competitive value. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations.

While we understand that your stay was less than satisfactory, we thank you for sharing your feedback as this is our best resource for improving the quality and services we offer. We hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites DFW - Grapevine

Address: 309 State Highway 114 West, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites DFW - Grapevine 2.5*
Official Description (provided by the hotel):
Completely renovated May 2009. Located just 3 miles from DFW International Airport, the Holiday Inn Express Grapevine, we are the business traveler s office away from the office. Our 100% smoke free hotel, and complimentary breakfast make the Holiday Inn Express Grapevine the place to stay for business.Our complimentary wired/wireless HSIA, located through out the hotel, allows you to finish last minute presentations and conduct your meeting in confidence. If you left your laptop behind, our business center is ready to serve you 24 hours a day.Whether conducting interviews or hosting a conference for 40 people, Holiday Inn Express Grapevine is ready to accommodate your meeting needs. We can also set up catering options for your luncheon or business dinner.After a long day, relax in our outdoor Jacuzzi, work out in the completely renovated fitness center or kick back with friends at one of 7 restaurants within walking distance. There s no need to rent a car with our complimentary shuttle service, anywhere within five-miles, including DFW International Airport, Gaylord s Texan Resort and Grapevine Mills Mall, to name a few. Shuttle service is limited on holidays.Our hotel is one mile from the small town charm of Historic Grapevine and minutes from the nightlife of both Ft. Worth and Dallas. Visit Grapevine and Stay Smart! with the Holiday Inn Express Hotel & Suites. FEMA #TX1507 ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dfw - Grapevine
Holiday Inn Grapevine
Holiday Inn Express Grapevine
Grapevine Holiday Inn

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