Room was very clean, air conditioner was awesome, noise level was good. My wife and I ate for lunch and brought leftovers back to our hotel refrigerator. Later that night, we noticed we did not have a microwave, and went down to the front desk to ask if we could use one. I was told it would cost $15, which I thought was a little customer unfriendly. While I was going back to the room, I noticed a microwave in the Starbucks. I asked Jessica from the lobby if she could heat our two dinners up. She was extremely accommodating (more so than the front desk), and very friendly. When asked if I could leave a comment card for her, she told me that the front desk had them. I stopped by the front desk, and was told the comment cards were in the rooms. I went upstairs, and searched the entire room - and there weren't any. The next morning, I asked a manager at the front desk for one, and was told they didnt' do them anymore, and to leave my comments on Trip Advisor. So - bottom line - the service by Jessica would definitely bring me back, but the front desk/manager I thought (while not rude) was a little disappointing.
- Official Description (provided by the hotel):
- Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From golf, fishing and tennis, to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Dallas DFW hotel makes it easy with its ideal setting. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Dfw Lakes Executive Hotel Grapevine
- Hilton Hotel Grapevine
- Hilton Grapevine
- Grapevine Hilton