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Hilton DFW Lakes Executive Conference Center: Traveler Reviews

4.0 of 5
1800 Texas 26, Grapevine, TX 76051-9641
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Hilton DFW Lakes Executive Conference Center
Ranked #7 of 16 hotels in Grapevine
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194 reviews from our community

Traveler rating
    71
    74
    33
    10
    6
See reviews for
Families
29
 
Couples
27
 
Solo
23
 
Business
98
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Greenville, South Carolina
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Very good hotel; convenient, but uninteresting location.”
4 of 5 stars Reviewed January 14, 2013

I stayed here with a large group (400+ people) in January 2013. The room was nice, shared a room with someone else, and it was fine. Everything was in working order. The bar/restaurant is nice enough, but leaves a little to be desired as far as quality of food. It is basically an overpriced Applebee's. There are numerous meeting spaces throughout the hotel and it is designed for convenience. It is extremely close to the airport and offers complimentary shuttle service 24 hours. It is located close to a mall, Bass Pro shops, and other restauarants, but the convenience really lies in the proximity to the airport.

I would never choose to stay here, simply because I would rather be closer to an urban center, or something other than a shopping mall; but the management and execution of the hotel was flawless during my stay.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RussellMarkMillerJr about Hilton DFW Lakes Executive Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
January 17, 2013
Dear RussellMarkMillerJr,

Thank you for sharing your observations from your recent stay. It’s great to hear that everything with your conference group was executed flawlessly! As you noted, our proximity to the airport is certainly convenient for our travelers, and our unique location provides a welcome respite for many. We certainly hope you’ll be afforded future opportunities to visit with us again.

Kindest regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Damascus, Maryland
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“I like this place”
4 of 5 stars Reviewed January 7, 2013

This is our company's preferred hotel when on business here and I have been here at least a half dozen times the past 2 years. I have always found the staff to be wonderful. Yes, it's not the newest latest greatest place but it is clean, pleasant and enjoyable. I had to stay at a competitor down the road one time because the Hilton was booked and I missed the Hilton for numerous reasons. I utilize the airport shuttle and they are timely and efficient. The breakfast bar is fantastic and thankfully included in our room package. The bar off the lobby has decent food and is reasonable and very convenient when you arrive late and just don't want to go out for a bite and a beer. I have no complaints after numerous visits!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BjFDamascus_Maryland about Hilton DFW Lakes Executive Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
January 17, 2013
Dear BjFDamascus_Maryland,

We truly appreciate the time you took to share these kind sentiments! We are so proud of our 5-star staff and can’t thank you enough for making sure that they know their hard work has made your stay enjoyable each time you visit.

Looking forward to the next opportunity of having you with us.

Kindest regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Washington
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Average, run of the mill Hilton”
3 of 5 stars Reviewed December 24, 2012

My Dallas office puts guests up here, so I've stayed here a few times as work brings me down every so often. Like so many other Hilton Hotels, I'm sure it was really nice at some point in time, but as the years march on, the place gets older and more worn out. It simply feels tired.

I don't like the location as there are no restaurants close by. So if you do not have a car, you are essentially trapped and have to pay high prices for food and beverage.

The rooms are non-descript - nothing too interesting, nothing too imaginative, and nothing you would ever remember.

The highlight is the breakfast buffet in the morning, luckily it was included in the price of the room. It has a wide selection of food, definitely a plus in staying here. Really the only plus going for the hotel.

All in all, a functional hotel that has a decent work space, allows you to have a good night's rest, and provdie a good meal in the morning. I suppose that's all you need.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kurt M about Hilton DFW Lakes Executive Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
January 4, 2013
Dear Kurt M,

Thank you for rating our service highly and for taking the time to highlight our breakfast buffet. We are very proud of our entire team and are pleased to know that their efforts helped to provide all that you needed for a good night’s rest!

Please let us know how we may serve you again in the future.

Kindest regards,
Steve Haley, CHA
General Manager
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Minneapolis
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Not bad”
3 of 5 stars Reviewed December 5, 2012

I hosted a confrence here many years ago, and my wife and I stayed a night recently while driving to San Antonio. The hotel itself seemed a little tired, but the conference center still looks good. Location is very good.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask MinneapolisMaguire about Hilton DFW Lakes Executive Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
December 7, 2012
Dear MinneapolisMaguire,

Thank you for returning to the Hilton DFW Lakes on your recent journey. We look forward to the next opportunity of having you with us!

Kindest regards,
Steve Haley, CHA
General Manager
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Farmington, New Mexico
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Eh...So So”
4 of 5 stars Reviewed November 24, 2012

My wife and I stayed here for a couple of nights. The place was clean and nice but I can't see why the heck a nice hotel can't keep their ice machines going. Had to go to a different floor any time I needed ice. Also the pop machine on my floor only accepted coins. I went to a lower floor and bought pop from a machine and it was frozen and had leaked out all over the bottle. Not worth going to the front desk over but frustrating. Don't think management is doing their job here. Just my opinion.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jaybirdrob about Hilton DFW Lakes Executive Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
November 30, 2012
Dear Jaybirdrob,

Thank you for bringing these concerns to our attention. While we do conduct regular service checks of the equipment on all floors and immediately contact the appropriate service personnel when needed, we would appreciate your assistance in allowing us to re-inspect the machines you mentioned. Please send a direct message to DFWAH_DM@hilton.com and let us know your room number and if you can recall, the floor you visited.

Please do not ever hesitate to contact any member of our staff during a stay. We are here to assist you 24 hours per day!

Kindest regards,
Steve Haley, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Hilton DFW Lakes Executive Conference Center

Also Known As:
Hilton Dfw Lakes Executive Hotel
Hilton Dfw Lakes Executive Hotel Grapevine
Hilton Hotel Grapevine
Hilton Grapevine
Grapevine Hilton
Address: 1800 Texas 26, Grapevine, TX 76051-9641
Phone Number:
Region: United States > Texas > Grapevine
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Grapevine
#3 Family Hotels in Grapevine
#9 Business Hotels in Grapevine
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From golf, fishing and tennis, to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Dallas DFW hotel makes it easy with its ideal setting. ... more   less 
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